Edward Lau

Experience

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  Rose Electronics

  Aug 2003 - now

  Regional Sales / Support Manager

  Lau Miang Soon (Edward )WORKING EXPERIENCEAug 2003 Rose ElectronicsRegional Sales / Support Manager  Provide Support to all sales covering Regional sectors, to all Asia Pacific, like Hong Kong, China, Malaysia, Singapore, Japan, Korea, and Thailand. Provide KVM Enterprise solution to all distributors. Provide KVM product solution included Implement products & diagram setup to customer Designed and implemented the LAN infrastructure, including tucking system, Cat5e, Cat6, Cat7 cables, Fiber Optic Cables. As the single point customer facing on all service and conduct period review to collect customer feedback on service level. Liaise with all the distributors; providing all the solution to benefit the project. Manage solution partners (Sun, IBM, HP, Oracle, Veritas, CA, Nokia security appliance, Checkpoint & KVM switches) to meet customer’s solution and cost objectives.  Liaised with 3rd party principle/vendor to establish support and service price and agreement. Drive technical team in project management, to achieve high customer’ satisfaction. Award maintenance and professional service of the following- Government sector: Subordinate Court, Urban Redevelopment Authority- Manufacturing sector: ST Micro, Tech Semi con, Motorola, Infineon, Siltronic, Solectron- Finance and Banking sector: CIBC, ABN AMRO, SG, ING- Telco sector: ST, GIT, Ericsson- ASP provider: Crimson EDUCATION 1988 Diploma in Electronic Engineering (Singapore Polytechnic)1996 Bachelor Of Science in Computing University Of Technology, Sydney Show less