Riya Ghosh

Experience

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  Concentrix

  Oct 2013 - Mar 2016

  Senior Practitioner-CRM Operation

  ▪ Internal and External Stakeholder Management▪ Develop and utilize approaches to provide strategic advice to clients on how to improve the utilization of their advertising budgets▪ Build strong relationships with advertisers and educate them on new product features by proactively and creatively identifying solutions to client issues▪ Work collaboratively with team and stakeholders to develop new account management techniques▪ Identify, lead, and execute product and process innovation to increase advertiser performance and their investments. ▪ Coordinate among the team and mentor and train them as and when needed Show less

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  HSBC

  Mar 2016 - Dec 2020

  Payment and Fraud Investigation

  ▪ Payment and Fraud Investigation▪ Audit and Reconciliation of Charges ▪ Stakeholder management and Business Communication▪ SLA Management and Operational Loss Management▪ Intersite Process Coordination and Management▪ Continuous Process Improvement▪ Quality Management▪ Business Review and Team Performance Reviews

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  BT Group

  Dec 2020 - now

  Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.Kept projects on schedule by managing deadlines and adjusting workflows.Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.Collaborated with project leaders to comply with accounting needs for project maintenance requirements.Gathered requirements for ongoing projects and organized details for management use. Show less

  • Managed Service Project Lead

    Mar 2023 - now

  • Managed Services Project Coordinator

    Dec 2020 - now