Ruben Marin

Experience

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  Comunicaciones Corpotele

  Jan 2006 - Jan 2008

  Network Specialist (NOC)

  Activation, Blocking and disconnections of different telephony services and data services. Analysis, routing and configuration of the different customer in the SW. Operation and Maintenance SW AXEIOG20,AXEAPG40,ANS. Attention, Diagnostics, solution reported by corporate customers services PBAX (Central Private Automatic), CDC (call center) Diamux litespan. Creating services from the central core (CPA,CDC,DIAMUX) and fixed failures trunks either from Movistar network with the other IPS providers. Weniger anzeigen

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  Ittaca Corp

  Jan 2008 - Jan 2011

  Network Specialist II (NOC)

  Operation and Maintenance at core network Ericsson AXEIOG20, AXEAPG40 ANS and core network Siemens EWSD HiQ SW 9200,7500 HiA NetManager. Creating services from the central core (CPA, CDC, DIAMUX 120). Verification of file traffic statistics and Billing. Verifying, Diagnostics and troubleshooting events reported by corporate customers PBX , CDC, and Litespan Diamux also, handling and solving failures related to different types of signaling R2,SS7.

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  Telefónica

  Jan 2011 - Jan 2014

  Expertise in maintenance and prevention of massive failures in the network of telephony (landline) in the Ericsson AXE and ANS. Experience with Diagnostics, troubleshooting events reported by customers such as PBX, Diamux, Data, Frame Relay, ATM, IP and MPLS. Proficiency analysis of routing and configuration of the different types of customer in SW telephony. Troubleshooting and routing solution in the core voice. Management and solution related to different types of signaling (R2, SS7, ISDN) failures and ensure quality service corporate customers meeting the times laid down in the SLAs. Weniger anzeigen

  • Team Leader Operation

    Jul 2012 - Jan 2014

  • Network Specialist VI

    Jan 2011 - Jul 2012
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  Tek Experts

  Sept 2014 - Aug 2016

  Senior Software Support Engineer

  Goal: Provided senior support for global customers on HP uCMDB.➢ Gave extensive experience support on HP uCMDB, HP uCMDB Browser and Software used for network discoveries using different Protocols.➢ Worked with MsSQL database, python scripts, and xml files to troubleshoot discovering issues with SNMP, OID, MIBs and load balancing of severs.➢ Worked with complex Integrations within HP Product Suite. Achievement: • The SLAs and OLAs were met by 85%. • Presented a positive, effective, and flexible contribution to achieving team targets and objectives. Weniger anzeigen

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  NetEnt

  Sept 2016 - Sept 2021

  Goal: To drive the successful delivery of complex technical projects, ensuring alignment with business objectives and leveraging cutting-edge technologies to deliver innovative solutions.➢ Successfully onboarded and integrated online igaming operators onto our platform, ensuring seamless access to our product portfolio.➢ Provided comprehensive technical support throughout the development phase, ensuring accurate platform transaction handling and addressing integration challenges.➢ Facilitated cross-functional collaboration by identifying dependencies and aligning stakeholders on project timelines and deliverables.➢ Served as the primary technical point of contact for customers, effectively handling and resolving integration-related inquiries.➢ Provided regular updates and progress reports to stakeholders and leadership, ensuring transparency and accountability.➢ Employed agile methodologies to manage and deliver projects efficiently, adapting to changing requirements and ensuring continuous improvement.Achievement:• Successfully integrated three B2C partner providers into our gaming platform, expanding our product offerings and reaching new customer segments. Utilized multiple web service protocols to ensure seamless integration and compatibility.• Delivered over 40 integration projects across all markets, consistently meeting project timelines and adhering to strict compliance regulations.Demonstrated exceptional project management skills and attention to detail.• Led the successful launch of a new website in the Spanish market, providing users with access to a comprehensive range of gaming content, payment options, and essential tools. This expansion significantly increased our market reach and customer base. Weniger anzeigen Goal: Provided business-to-business support to NetEnt customers.➢ Handled customers request and issues within SLA. ➢ Achieved Key Performance Indicators and customer satisfaction metrics. ➢ Worked in various tasks individually and as a team related to different topics such as: players and game analysis, troubleshoot possible bugs in games, problems related to the platform, etc.Achievement: • The customer experience and satisfaction results were above 90% as per survey index done by the industry. • Implemented a new knowledge database, which reduced the operational time response by 20%. Weniger anzeigen

  • Technical Project & Integration Manager

    Nov 2018 - Sept 2021

  • Technical Support Engineer

    Sept 2016 - Nov 2018
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  Trivago

  Jan 2022 - Sept 2022

  Product Owner - Search Engine Marketing Solutions

  Goal: Enable and support the users to scale marketing content on Google Ads, Hotel Ads and Microsoft Ads.➢ Articulate business product vision and user stories in a clearly and understandable way to the development team composed of 4 engineers and 2 QA.➢ Lead stakeholder meetings to understand the marketing needs, convert them to actionable engineering-facing user stories, and prioritized them accordingly.➢ Drive and align the planning & refinement sessions with the product vision, aiming to be outcome-oriented and maximize business value.➢ Set quarterly milestones and key initiatives for the cross-functional team through the OKR framework aligned with the company focus.➢ Optimize and keep the product up to date to improve user experience and efficiency when creating and monitoring marketing campaigns.Achievements: • Effectively negotiated sprint goals with the cross - functional team, which resulted in improving delivery time in a single quarter. • Identified product gaps with Google Adwords resulting in a new feature, which boosted 21% of the monthly participation and conversion of the ads.• Led the implementation of a long-term bidding experiment solution that enhanced on 15% the company keywords bidding strategy. • Owned the product roadmap and met 95% of all feature deadlines by proactively identifying and mitigating any engineering roadblocks. Weniger anzeigen

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  BestSecret Group

  Jan 2022 - now

  Senior Product Manager - Tech Supply

  Goal: Lead high-impact initiatives to revolutionize the procurement process, empowering the commercial team to make data-driven decisions.➢ Defined and managed product vision and roadmap, establishing KPIs to measure success.➢ Planned and executed product launches, including go-to-market strategies and post-launch analysis.➢ Conducted in-depth market research and problem discovery with stakeholders to identify business seeds and opportunities.➢ Collaborated with cross-functional teams (Design, Engineering, Data Analytics) using Agile methodologies to coordinate development and prioritize featuresKey Achievements:➢Developed a digital product that automates the entire offer lifecycle, providing structured data for informed purchasing decisions, reducing manual work, and enhancing internal and external collaboration.➢Reduced external provider costs by 40% by transitioning from an outdated pricing provider to an integrated solution with 7Learning, while also improving pricing accuracy.➢ Improved pricing proposal accuracy by 20% through the innovation of a new method for determining online product availability, leading to higher customer satisfaction. Weniger anzeigen