Purushotham BV

Experience

• 

  JPMorgan Chase & Co.

  Mar 2016 - Nov 2019

  • Transaction processing specialist II

    Jan 2019 - Nov 2019

  • Transaction processing specialist

    Mar 2016 - Jan 2019
• 

  Amazon

  Nov 2019 - now

  Business Analyst Support

  ● Worked with different teams to implement data-driven recommendations for minimizing human error, leading to a smoother and more accurate approval process for all GRC products.● Formalize and document key business processes to optimize operations and ensure GRC compliance. This includes defining process requirements, crafting a comprehensive GRC document with scope, workflow, decision tree, and key document checklists.● Leverage my subject matter expertise to mentor new hires, deliver impactful training during product/process launches, and effectively communicate updates.● Drives improved case quality and customer experience by auditing associates' work, resolving complex cases, and championing process enhancements. Analyses weekly SLAs and delivers actionable insights to leadership, optimizing performance and exceeding targets.● Identified and analysed human error patterns in the approval process, leading to 30% decrease in errors for various GRC products. Investigated the root causes of human error in specific product approval processes. Show less