Lindy Heyns

Experience

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  Digital Outsource Services (Pty) Ltd

  Mar 2001 - Jul 2005

  • Documenting new software applications• Updating existing documentation and version control• Training staff across all areas of the business• Managing projects by liaising with all project stakeholders• Setting realistic deadlines and expectations • Staff induction• Product training• Creating and updating training material

  • Techincal Writer

    Sept 2004 - Jul 2005

  • Trainer

    Jul 2002 - Sept 2004

  • Quality Control

    Nov 2001 - Jun 2002

  • Call Center Representative

    Mar 2001 - Oct 2001
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  PBA Gear

  Aug 2005 - Oct 2015

  Business Owner

  Established the first brick and mortar paintball retail store in Cape Town. Growing market demand by importing products trending across the world.• Directing business objectives• Human resource management including recruitment, labour relations, and employee wellness• Financial operational management including budgets, payroll, and forecasting• Coordinating and processing imports and inventory control• Sourcing new products and suppliers based on market trends and client requirements• Coordinating, managing, and executing large group events and activities• Implementation, maintenance, and management of the eCommerce platform• Expanding the clients based outside of the scope of paintball, for example, law enforcement and personal protection products Show less

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  The Window

  Nov 2015 - Oct 2017

  Chief Operations Officer

  Implemented and directed changes within the business improving business processes and growth. • Directing strategic and operational objectives• Human resource management including recruitment, labour relations and employee wellness• Leading, developing and empowering strong teams ensuring that service levels are met• Financial operational management including budgets, payroll and forecasting• Refining and implementing policies and procedures• Managing client relationships and ensuring high-quality experiences Show less

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  Private

  Nov 2017 - May 2019

  Project Management Consultant

  Overseeing multiple projects for a variety of clients and third-party stakeholders.• Business requirement analysis and planning by defining, analysing, and documenting requirements• Monitoring and reporting on project progress, performance, resources, and budget • Developing and maintaining solid relationships with clients, stakeholders, suppliers• Coordinating and integrating activities across multiple functional lines• Technical and end-user documentation and version control• Co-ordinating and facilitating the delivery of training initiatives Show less

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  LAB Group

  Jun 2019 - Feb 2022

  Client Support and Project Manager

  Digital agency client-driven project management. Harnessing resource skills and capacity to ensure tailormade online software solutions are delivered within scope and budget.• Agile project management across multiple clients• Balancing business priorities by managing client requirements and resource capacity• Monitoring and reporting client budgets• Maintaining and managing client relationships• Maintaining an effective development team using scrum principles, mentoring and empowerment• Ensuring ongoing skills and knowledge growth of the front-line support team Show less

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  RedPanda Software

  Mar 2022 - Sept 2023

  Development Project Manager

  Leading and empowering sustainable development teams driven by achieving consistent and quality-driven output. • Delivering consistent software development solutions by leading and creating strong and sustainable teams• Harnessing technical expertise to optimise project output• Facilitating sprint ceremonies including backlog grooming, retrospectives, and daily stand ups• Continuous process improvement• Forecasting team capacity and setting realistic and achievable sprint goals• Tracking team time logs, efficiency, and quality• Collaboration with product owner, business analyst, technical architect, and technical lead• Empowering individuals through coaching, upskilling, performance management and goal setting Show less

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  Kerridge Commercial Systems

  Nov 2023 - now

  Software Delivery Manager

  Effectively taking ownership of product delivery and leading a team so that output that is high quality and aligned with business goals• Leading a team of developers and quality assurance analysists to ensure effective delivery of product against product roadmap objectives and milestones• Working closely with product leads to plan and successfully execute product objectives• Ensuring that the delivery of product is within scope, quality and delivery metrics• Primary liaison between Head of Product, business stakeholders and the client• Accountable for maximising the delivery of objectives and successfully delivering product releases that align with company and product goals• Implementing best practice for coding standards, technical specifications, code reviews and code quality metrics• Pro-actively communicate the impact and risks associated with delivery• Tracking metrics and key performance indicators (KPIs), analyze them, and develop actionable strategies• Capacity planning, sprint planning, backlog grooming and daily scrum ceremonies• Empowering the team through coaching, upskilling, performance management and goal setting Show less

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  Techbridle Foundation

  Jul 2024 - now

  Advisor and Life Coach

  Transforming lives by providing intensive online training that equips individuals with essential software development and agile methodology skills, fostering career growth and innovation.Empowering unemployed youths with at least a high school education to become software developers and tech entrepreneurs through our comprehensive training program, preparing them for both the corporate and business worlds.