Silvana Kusman

Silvana Kusman

Software Engineer

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location of Silvana KusmanCuritiba, Paraná, Brazil

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  • Timeline

  • About me

    Senior Project Manager at Salesforce

  • Education

    • CEFET-PR

      1993 - 1997
      Degree in Electronic Engineering
    • FAE Centro Universitário

      2012 - 2014
      Graduation in Business Management and Planning Business Administration and Management, General
    • Pontifícia Universidade Católica do Paraná

      1999 - 2000
      Graduation in Software Engineering
  • Experience

    • SIEMENS

      Dec 1997 - Dec 1999
      Software Engineer

      - Development of remote management systems that were used to control public switches (PSTN), which were based on C++ and UNIX.

    • CITS - International Center of Software Technologies

      Dec 1999 - Feb 2007
      Software Engineer

      - IT project management- Business analysis- System modelling (UML)- Software development using J2EE and C++- International experience at HP company (Hewlett Packard - 2000, Santa Clara, CA, USA): tests execution of an e-commerce system to attend Latin America.- International experience at HP company (Hewlett Packard - 2001, Vancouver, WA, USA): development activities on a project to provide printers management app.

    • CINQ Technologies

      Mar 2007 - Aug 2011

      - Management of the mobile apps development unit (iOS and Android). One year after its establishment, this team had its accomplishments recognized by the press, according to the links below. - Management of web systems development, which included clients like Bematech, Boticário and Volvo Financial Services.- Technical support for the commercial division.- Business analysis, software architecture and development (J2EE and .NET). - Business analysis.- Mapping between user specification and UML technical models.

      • Project Manager

        Dec 2007 - Aug 2011
      • Business Analyst

        Mar 2007 - Dec 2007
    • Positivo Informática

      Sept 2011 - Dec 2012

      - Customization of the Android operational system, which was embedded in the manufactured tablets that were distributed in Brazilian and Argentine markets. - Development coordination of digital media apps that were embedded in the manufactured notebooks and tablets.

      • Software Engineer

        Jul 2012 - Dec 2012
      • Project Manager

        Sept 2011 - Jun 2012
    • SEBRAE/PR

      Aug 2013 - Mar 2017
      Project Manager

      - Management of the ERP (Totvs Protheus) expansion project.- Management of software development projects, which were based on Java, SQL Server and BI (QlikView and Power BI).- Planning of the projects’ costs and resources, in order to present priorities to the company board.- Business analysis.- Monitoring of post-production activities.

    • Quanam

      Apr 2017 - Jan 2018
      Project Manager

      - Management of a large-scale project in order to reformulate the financial, accounting and budgetary system of nearly 100 governmental institutions. This project was based on JD Edwards ERP and Hyperion Planning, being supported by a budget of more than 10 million reais, and a team up to 25 people. Management activities consisted of controlling all the life-cycle phases, providing interface with stakeholders, negotiations with clients, sponsors and internal resources, and billing control.

    • TIVIT

      Jun 2018 - Nov 2018
      Project Manager

      - Management of software development projects, including integrations between Java and Cobol.- Management of scope, schedule, risks, teams and budget.- Negotiations about contracts' terms, requirements e deadlines.

    • BRQ

      Dec 2018 - Mar 2021
      Project Manager

      - Management of systems development projects, including mobile apps, DevOps, cloud architecture (Azure) and legacy platforms integration.- Management of scope, schedule, risks, teams and budget.- Elaboration of status reports for steering committees.- Acting as Scrum Master, removing impediments and managing sprint backlogs.- ITIL consulting, processes assessments and proposal of optimizations.

    • Salesforce

      Apr 2021 - now
      Senior Project/Program Manager

      Project/program management in the Professional Services team, acting in the financial industry.

  • Licenses & Certifications

    • Salesforce Certified AI Associate

      Salesforce
      Dec 2024
    • Financial Services Cloud Accredited Professional

      Salesforce
      May 2022
    • CSM - Certified Scrum Master

      Scrum Alliance
    • ITIL Foundation

      AXELOS Global Best Practice
    • Salesforce Certified Service Cloud Consultant

      Salesforce
      Jul 2025
    • High Impact Leadership Program - Berkeley University

      UC Berkeley Executive Education
      Dec 2022
    • PMP - Project Management Professional

      Project Management Institute
    • Salesforce Certified AI Specialist

      Salesforce
      Feb 2025
    • Certified SAFe 5 Agilist

      Scaled Agile, Inc.
      Jan 2022
    • Salesforce Certified Administrator

      Salesforce
      Jun 2021
  • Honors & Awards

    • Awarded to Silvana Kusman
      Awarded Engagement Delivery - Brasil Salesforce Feb 2023 Engagement Delivery - BrasilFiscal Year 2023 - Quarter 4