
Silvana Kusman
Software Engineer

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About me
Senior Project Manager at Salesforce
Education

CEFET-PR
1993 - 1997Degree in Electronic Engineering
FAE Centro Universitário
2012 - 2014Graduation in Business Management and Planning Business Administration and Management, General
Pontifícia Universidade Católica do Paraná
1999 - 2000Graduation in Software Engineering
Experience

SIEMENS
Dec 1997 - Dec 1999Software Engineer- Development of remote management systems that were used to control public switches (PSTN), which were based on C++ and UNIX.

CITS - International Center of Software Technologies
Dec 1999 - Feb 2007Software Engineer- IT project management- Business analysis- System modelling (UML)- Software development using J2EE and C++- International experience at HP company (Hewlett Packard - 2000, Santa Clara, CA, USA): tests execution of an e-commerce system to attend Latin America.- International experience at HP company (Hewlett Packard - 2001, Vancouver, WA, USA): development activities on a project to provide printers management app.

CINQ Technologies
Mar 2007 - Aug 2011- Management of the mobile apps development unit (iOS and Android). One year after its establishment, this team had its accomplishments recognized by the press, according to the links below. - Management of web systems development, which included clients like Bematech, Boticário and Volvo Financial Services.- Technical support for the commercial division.- Business analysis, software architecture and development (J2EE and .NET). - Business analysis.- Mapping between user specification and UML technical models.
Project Manager
Dec 2007 - Aug 2011Business Analyst
Mar 2007 - Dec 2007

Positivo Informática
Sept 2011 - Dec 2012- Customization of the Android operational system, which was embedded in the manufactured tablets that were distributed in Brazilian and Argentine markets. - Development coordination of digital media apps that were embedded in the manufactured notebooks and tablets.
Software Engineer
Jul 2012 - Dec 2012Project Manager
Sept 2011 - Jun 2012

SEBRAE/PR
Aug 2013 - Mar 2017Project Manager- Management of the ERP (Totvs Protheus) expansion project.- Management of software development projects, which were based on Java, SQL Server and BI (QlikView and Power BI).- Planning of the projects’ costs and resources, in order to present priorities to the company board.- Business analysis.- Monitoring of post-production activities.

Quanam
Apr 2017 - Jan 2018Project Manager- Management of a large-scale project in order to reformulate the financial, accounting and budgetary system of nearly 100 governmental institutions. This project was based on JD Edwards ERP and Hyperion Planning, being supported by a budget of more than 10 million reais, and a team up to 25 people. Management activities consisted of controlling all the life-cycle phases, providing interface with stakeholders, negotiations with clients, sponsors and internal resources, and billing control.

TIVIT
Jun 2018 - Nov 2018Project Manager- Management of software development projects, including integrations between Java and Cobol.- Management of scope, schedule, risks, teams and budget.- Negotiations about contracts' terms, requirements e deadlines.

BRQ
Dec 2018 - Mar 2021Project Manager- Management of systems development projects, including mobile apps, DevOps, cloud architecture (Azure) and legacy platforms integration.- Management of scope, schedule, risks, teams and budget.- Elaboration of status reports for steering committees.- Acting as Scrum Master, removing impediments and managing sprint backlogs.- ITIL consulting, processes assessments and proposal of optimizations.

Salesforce
Apr 2021 - nowSenior Project/Program ManagerProject/program management in the Professional Services team, acting in the financial industry.
Licenses & Certifications

Salesforce Certified AI Associate
SalesforceDec 2024
Financial Services Cloud Accredited Professional
SalesforceMay 2022
CSM - Certified Scrum Master
Scrum Alliance
ITIL Foundation
AXELOS Global Best Practice
Salesforce Certified Service Cloud Consultant
SalesforceJul 2025
High Impact Leadership Program - Berkeley University
UC Berkeley Executive EducationDec 2022
PMP - Project Management Professional
Project Management Institute
Salesforce Certified AI Specialist
SalesforceFeb 2025
Certified SAFe 5 Agilist
Scaled Agile, Inc.Jan 2022
Salesforce Certified Administrator
SalesforceJun 2021
Honors & Awards
- Awarded to Silvana KusmanAwarded Engagement Delivery - Brasil Salesforce Feb 2023 Engagement Delivery - BrasilFiscal Year 2023 - Quarter 4
Languages
- inInglês
- esEspanhol
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