LaToya Smith

Experience

• 

  Hewitt Associates

  Nov 2008 - Mar 2011

  Quality Assurance Manager

  • Led quality improvement teams to reduce defects and quality issues by 85%• Planned, managed, and scheduled production assignments that were all completed on time and within budget• Provided leadership, performance feedback, mentoring, and career development to Quality Assurance Analysts

• 

  Alight Solutions

  Apr 2011 - now

  • Manage 10+ high/mega complexity implementations with budgets of more than $2 million throughout the entire system development life cycle• Supervise over 10 cross-functional workstreams throughout the project life cycle including requirements gathering, analysis, system development, testing, and maintenance• Spearhead a team of 20+ onshore and offshore resources including domain managers, technical architects, developers, and client managers on both implementation and ongoing projects• Develop, track, and create risk mitigation plans for high-risk projects saving over $20 million dollars• Cultivate and foster a collaborative relationship with clients and vendors resulting in 100% client contract renewals• Routinely present project updates and risks to the executive leadership team• Partner with program manager to staff and budget for over 20 resources for each project Show less

  • Project Manager

    Mar 2017 - now

  • Lead Systems Analyst

    Apr 2011 - Feb 2017