Brian Xu

Brian Xu

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location of Brian XuPhiladelphia, Pennsylvania, United States

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  • Timeline

  • About me

    Investment Associate at Canvass Capital

  • Education

    • Cornell University

      2011 - 2014
      B.S. Operations Research and Information Engineering
    • UNC Kenan-Flagler Business School

      2020 - 2022
      Master of Business Administration - MBA Marketing
  • Experience

    • Cornell Campus Bike Share

      Jan 2013 - Jan 2014
      President
    • NorTech

      Jan 2013 - Jan 2013
      Summer Business Analyst
    • Capital One

      Jan 2015 - Jan 2016
      Business Analyst

      Delighted customers through operational and tool improvements supporting front-line call center agents. Solved manual processes by developing automated VBA scripts. Improved customer data collection through the development of a streamlined interaction tool. Forecasted inbound call volume and staffing levels needed to meet SLAs.

    • GE Digital

      Jan 2016 - Jan 2020

      Delivered commercial results through 1) crafting and closing $10M+ in proposals and 2) implementing commercial excellence process improvements. Launched new product introductions across the commercial organization, reducing time to quote by 50%+ through people, tool, and process improvements. Standardized and implemented a global services pricing strategy. Led Voice of the Customer (VoC) storytelling and analytics using Tableau, DOMO, Qualtrics, Gainsight, and SFDC. Created close-loop customer issue resolution dashboards, resolving 500+ instances of customer dissatisfaction. Provided data-driven actionable insights into customer support, renewal, and cross/up-sell.

      • Senior Business Operations Analyst

        Jan 2017 - Jan 2020
      • Customer Insights Analyst

        Jan 2016 - Jan 2017
    • BX Acquisitions

      Jan 2020 - May 2022
      Principal

      Investment vehicle sourcing and underwriting value-add sub-institutional multifamily in Raleigh, NC through brokers & proprietary search.

    • Cisco

      Jun 2021 - Aug 2021
      Product Manager
    • Canvass Capital

      May 2022 - now
      Associate
  • Licenses & Certifications

    • Locksmith Technician

      North Carolina Locksmith Licensing Board
      Nov 2020