Brian Xu

Experience

• 

  Cornell Campus Bike Share

  Jan 2013 - Jan 2014

  President
• 

  NorTech

  Jan 2013 - Jan 2013

  Summer Business Analyst
• 

  Capital One

  Jan 2015 - Jan 2016

  Business Analyst

  Delighted customers through operational and tool improvements supporting front-line call center agents. Solved manual processes by developing automated VBA scripts. Improved customer data collection through the development of a streamlined interaction tool. Forecasted inbound call volume and staffing levels needed to meet SLAs.

• 

  GE Digital

  Jan 2016 - Jan 2020

  Delivered commercial results through 1) crafting and closing $10M+ in proposals and 2) implementing commercial excellence process improvements. Launched new product introductions across the commercial organization, reducing time to quote by 50%+ through people, tool, and process improvements. Standardized and implemented a global services pricing strategy. Led Voice of the Customer (VoC) storytelling and analytics using Tableau, DOMO, Qualtrics, Gainsight, and SFDC. Created close-loop customer issue resolution dashboards, resolving 500+ instances of customer dissatisfaction. Provided data-driven actionable insights into customer support, renewal, and cross/up-sell.

  • Senior Business Operations Analyst

    Jan 2017 - Jan 2020

  • Customer Insights Analyst

    Jan 2016 - Jan 2017
• 

  BX Acquisitions

  Jan 2020 - May 2022

  Principal

  Investment vehicle sourcing and underwriting value-add sub-institutional multifamily in Raleigh, NC through brokers & proprietary search.

• 

  Cisco

  Jun 2021 - Aug 2021

  Product Manager
• 

  Canvass Capital

  May 2022 - now

  Associate