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Itoro Macaulay Ukpong

Itoro Macaulay Ukpong

IT Support Staff

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location of Itoro Macaulay UkpongAbuja, Federal Capital Territory, Nigeria

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  • Timeline

  • About me

    Cyber-Security Expert | IT Solutions delivery professional | Web Developer

  • Education

    • Royal Holloway, University of London

      2015 - 2016
      Master of Science - MS Information Security

    • Wild Fusion Digital Centre

      2018 - 2019
      Diploma Digital Marketing

    • Middlesex University

      2012 - 2015
      Bachelor's degree Information Technology First class

      Multimedia development (Distinction).Operating Systems (Distinction).Database management (Merit).Human Computer Interaction (Merit).Object Oriented Analysis (Distinction).Project management (Distinction).Web development (Distinction).

    • NIIT

      2008 - 2009
      Certificate Web development using Java technologies.

      Application and web development.

  • Experience

    • Jesus House

      Nov 2014 - Feb 2017
      IT Support Staff

      • Network supports. • Hardware changes/ repair, audit,• General IT computer system supports.• Assisting with various IT projects when required.• Sending Incident update emails to all Executives, managers and users when required.• Backup, upgrades, set-up and configuration of both new and old computers.• Act as an escalation point for end users for advanced service request and incident.• Perform PC (Hardware/software) and Macintosh (Software) installations and upgrades.• Liaising with internal experts and vendors to arrange repair/replacement/configure and installation of printers, laptops, desktops• Proactively picking up on ticket trends and enforcing SLA’s to manage end users expectations. Show less

    • Olive Networks LLC

      Jan 2018 - Mar 2018
      Information Technology Consultant

      I worked as a remote staff and was responsible for proffering IT Solutions to the company to ensure easy flow of business and increase their return on investment.

    • Wild Fusion Digital Centre

      Jun 2018 - Jun 2019
      Digital Marketing Specialist

      Web management, Search Engine Optimisation, Social Media Marketing, Google Ads, Strategy development, Content Marketing

    • Kaizen Smart Hub LTD

      Dec 2018 - now
      Director Of Information Technology

    • WEST AFRICAN ADVANCED PETROLUEM ENERGY REFINERY (WAAPER)

      Apr 2019 - Mar 2020
      Information Technology Consultant

      I was responsible for proffering IT Solutions to the company to ensure easy flow of business and increase their return on investment.I managed the social media team ensuring marketing tech avenues were utilized to market the business to it target audience.I managed IT staff daily operations ensuring top notch delivery of IT services within the company.

    • Isecurdata Limited

      Jun 2019 - now
      Information Technology Specialist

      Drupal developer, Server management, Email Marketing, Graphics designer, Web content management, Office 365 administrator, Sharepoint developer and administrator, Server administrator, digital ocean administrator, azure administrator

  • Licenses & Certifications

    • Google Adwords Professional

      Google, Social Marketing Tools
      Jul 2018

    • Facebook Digital Marketing Professional

      Facebook
      Jul 2018

    • Twitter brand management and digital marketing professional

      Twitter

    • Google Analytics Professional

      Google
      Jul 2018

  • Honors & Awards

    • Awarded to Itoro Macaulay Ukpong
      Best team member 2014 Multimedia team Jesus House, London Dec 2014 Awarded for high level of perfromance and innovation.
    • Awarded to Itoro Macaulay Ukpong
      Excellent leadership Federation of College Ex-students Christian Association Jun 2014

  • Volunteer Experience

    • Stage and Light Management

      Issued by Jesus House on Nov 2013
      Jesus HouseAssociated with Itoro Macaulay Ukpong

    • President

      Issued by Federation of Colleges Ex-students Christian Association on Sept 2010
      Federation of Colleges Ex-students Christian AssociationAssociated with Itoro Macaulay Ukpong

    • Sound Engineer

      Issued by De-vine Studios on Jul 2007
      De-vine StudiosAssociated with Itoro Macaulay Ukpong

    • Student Representative

      Issued by Middlesex University Dubai on Sept 2012
      Middlesex University DubaiAssociated with Itoro Macaulay Ukpong

    • President

      Issued by Junior Engineers, Technicians and Scientist Club, University of Calabar Secondary School branch, NIg on Sept 2005
      Junior Engineers, Technicians and Scientist Club, University of Calabar Secondary School branch, NIgAssociated with Itoro Macaulay Ukpong