Kelly Brown

Experience

• 

  Barnes & Noble

  Jun 2012 - Feb 2015

  Cafe Manager

  Managed active, urban location Barnes and Noble Cafes, which serve Starbucks coffee and participate in the selling of all Starbucks coffee-based beverages. Provide world-class customer service in an environment that promotes comfort and care to all customers, including a developed regular customer base. Participated in the ongoing hiring and training of all baristas, and cross-training of management team and booksellers. Contributed to employee reviews for staff members, and participated in peer review program for management team. Oversee ongoing analysis of financial reports and data, Profit and Loss Statements, Shrink Reports, as well as internal and external business development in the community. Actively manage the cafe inventory through ordering and monthly inventory counts. Show less

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  Caffè RōM

  Feb 2015 - Oct 2016

  General Manager

  General manager of 3 fast-paced, urban Italian coffeehouse locations located in the Chicago Loop. Provided comprehensive customer service in an exclusive coffee house setting while promoting guest engagement and development, including a comprehensive catering business. Directly responsible for the ongoing hiring and training of all staff, including front of house, back of house, baristas, and supervisors. Oversaw ongoing analysis of financial reports and data, Profit and Loss Statements, as well as internal and external business development in the community. Actively managed the cafe inventory through ordering and monthly inventory counts. Successfully launched a satellite location at Prudential Plaza for exclusive, tenant-only services. Show less

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  Pyramid Partnership

  Oct 2016 - now

  Lead Training Manager for Pyramid Partnership, Inc., The Chicagoland Retail Sector Center and the Chicagoland Hospitality Sector Center, with funding provided by the Chicago Cook Workforce Partnership and the Walmart Foundation.Manage the training department and training team for Pyramid Partnership, Inc., the organization that manages the Chicagoland Retail Sector Center and Chicagoland Hospitality Sector Center. Actively develop and teach curriculum for educational programs in the hospitality and retail sectors for individuals facing multiple barriers to employment, including dislocated youth, veterans and the homeless. Ensure compliance with the mandatory reporting requirements for the Chicago Cook Workforce Partnership and related agencies, state reporting and internal reporting and audits. Write and deliver employee reviews for all staff members, and work with employees on personal development. Show less

  • Director of Training Services

    Jul 2018 - now

  • Lead Training Manager

    Oct 2016 - now
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  Pyramid P

  Jan 2022 - now

  Director of Programs