Rahul Jadhav

Experience

• 

  TCognition

  Dec 2009 - May 2010

  ERecruiter

  Sourcing, Prequalification done effectively with good understanding of all software and hardware related positions.

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  MphasiS

  Sept 2011 - Dec 2013

  L0/L1Incident and Change management for a reputed insurance client. Involved as first point of contact for all incident, changes related to Windows, Unix and Mainframe related alerts. Worked in a 24x7 environment having to interact with 1st and 2nd level teams for Wintel and Unix incident and change related issues.Frequent interactions with Incident Command Center for high severity based incidents.Prompt response to all incidents and changes on ITIL V3 model.Tools used :- Assyst, HP SM9, HP VR Show less Troubleshooting and dispatching all issues related to hardware, software and telephony for a reputed banking client.Providing L0/L1 support to business partners in a 24x7 environment.First hand resolution of all issues related to Windows environment (XP, Win7) and a wide range of applications used by client. Prime applications included office 2K7 suite, Outlook, Communicator Quality Center, Blackberry, thin clients, Citrix, VMWare, Backup and Restore, Symantec anti-virus, VPN.Deploying software packages onto user systems via Tivoli environment.Escalation of hardware related issues to HP Onsite and application related issues to relevant support groups.Tools used - Maximo, Active Directory, Support Center i7, Citrix XenApp, MS Communicator, Tivoli Endpoint Manager. Show less

  • Specialization Associate Infrastructure Engineer

    Feb 2013 - Dec 2013

  • Senior Technical Support Engineer

    Sept 2011 - Feb 2013
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  Deutsche Bank

  Jan 2014 - Jan 2020

  Overlooking all aspects of (eDiscovery) data extraction and delivery for data recovery analyst's and search coordinators. Responsible for end to end handling of Litigation requests i.e. Extraction, QA and Delivery of all messaging and IM data for investigation requests from legal, HR and compliance. Interaction with requestors for providing data, SLA oriented delivery. Working in Lotus Notes and MS Exchange mail and IM data.

  • Senior Analyst

    Mar 2017 - Jan 2020

  • Analyst

    Jan 2014 - Feb 2017
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  TIAA

  Jan 2020 - now

  ▪ Facilitate identity and access management lifecycle elements like Onboarding, application access and offboarding.▪ Liaise with HR and Workday team to onboard and offboard access.▪ Work allocation, escalation management.▪ Granting and revocation of application and platform access across various platforms like Windows, Database and Mainframe.▪ Leveraging CyberArk PAM tool for granting, modification and revocation of privileged access, setting up of application vaults.▪ Identity entitlement certification through SailPoint. Show less

  • Associate - Cybersecurity Manager

    Aug 2022 - now

  • Cyber Associate - Ops Specialist

    Mar 2022 - Aug 2022

  • Cyber Security Associate

    Jan 2020 - Mar 2022