Nz Charles

Experience

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  University of Yaounde 1

  Jan 2014 - Jan 2017

  Etudient physics
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  Nexttel cameroon

  May 2014 - Jan 2017

  Quantity Surveyor
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  Batelco

  Feb 2017 - Aug 2018

  Fiber Technician

  INSTALLATION. maintenance. splicing.Establishes and maintains network performance.Builds net configurations and connections.Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.Configures router.Updates data servers and network equipment.Collaborates with network architects on network optimization.Secures network system by establishing and enforcing policies and defining and monitoring access.Troubleshoots network problems.IP address auditing.Establishes networking environment by designing system configuration and directing system installation.Defines, documents, and enforces system standards. Show less

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  Utilities One

  Jan 2018 - Jun 2022

  Network Engineer

  Fiber optic splicer and field engineer. Spliced fiber to the home and business for companies including Aspire, Century Link, NX Utilities. Have worked both underground and Ariel jobs by a bucket truck, built a good working team and safety environment.Network design and implementation, Network troubleshootingProject management, Problem solving and analytical skillsLAN knowledge, Network hardware configuration, Network performance tuning

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  Amazon

  Oct 2022 - now

  IT Support Specialist

  Network Monitoring and Management: Monitor the performance, availability, and security of Verizon's network infrastructure using network monitoring tools such as SolarWinds, Cisco Prime Infrastructure, or proprietary Verizon tools. Respond to alerts and incidents in a timely manner to minimize downtime and ensure optimal network performance.Configuration and Maintenance: Configure and maintain network devices, including routers, switches, firewalls, load balancers, and VPN concentrators, to support Verizon's network services and customer requirements. Perform routine maintenance tasks such as software upgrades, patches, and configuration changes following Verizon's change management processes.Troubleshooting and Issue Resolution: Troubleshoot network issues and outages, identify root causes, and implement solutions to restore service and prevent recurrence. Work collaboratively with other network teams, vendors, and third-party providers to resolve complex technical issues and escalations.Security and Compliance: Implement and enforce security controls and policies to protect Verizon's network infrastructure from cyber threats and attacks. Ensure compliance with industry regulations and standards, such as PCI DSS, HIPAA, and GDPR, through regular security assessments, vulnerability scans, and audits.User Support and Training: Provide technical support and guidance to internal users, customers, and stakeholders on network-related issues, configurations, and best practices. Develop and deliver training programs and documentation to educate users on network technologies and procedures.Network Documentation and Reporting: Maintain accurate and up-to-date documentation of network configurations, diagrams, and standard operating procedures (SOPs) to facilitate troubleshooting, knowledge transfer, and compliance. Generate regular reports on network performance, capacity, and security metrics for management and stakeholders. Show less