Dalton Baughn

Experience

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  University of Mary Washington

  Jan 2015 - Jan 2017

  Orientation Leader/ Peer mentor

  -Provide information for new students-Help new students get acquainted to university life-Answer parent and student questions-Provided programs for new students-Assisted students in getting involved on campus

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  Fredericksburg Area Museum and Cultural Center

  Sept 2016 - Dec 2016

  Collections Management Intern

  -Reshelved and wrote condition reports for objects-Assisted in putting objects on display-Edited labels

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  Fredericksburg Area Museum

  Jan 2017 - Apr 2017

  Visitor Services Intern

  -Assist in managing admission reports-Assist in recruiting/training volunteers-Assist in creating gallery guides

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  Fredericksburg Area Museum

  Apr 2017 - Mar 2019

  Manage all aspects of event rentals and membership services under the supervision of the Development Officer. Delivered both physical and e-mail newsletters to membership base of 250. Coordinated membership events to increase donations and retention. Maintained event rental spaces and engaged in the community for 2 rental spaces. Assist in adding/updating memberships in PastPerfect databaseAssist in planning/execution of special eventsCoordinate rental events Compile admission reportsGeneral museum operations Supervised volunteers at the museum to ensure a satisfied guest experience. Reviewed guest satisfaction surveys and provided feedback to the senior leadership team. Sold memberships to develop a donor base for the museum.

  • Membership and Facility Rentals Coordinator

    May 2018 - Mar 2019

  • Membership and Rental Events Assistant

    Sept 2017 - May 2018

  • Visitor Services Representative

    Apr 2017 - Sept 2017
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  United States Holocaust Memorial Museum

  May 2017 - Aug 2017

  Visitor Services and Museum Operations Intern

  -Answered visitor questions.-Assisted in facilitating film program.-Perform crowd control inside and outside of the building.-Gave museum orientation to registered groups.-Facilitated Virtual Reality experience for visitors.

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  Smithsonian Institution Traveling Exhibition Services

  Jun 2017 - Aug 2017

  Museum on Main Street Intern

  -Researched possible images for new exhibition.-Documented end of show reports for previous exhibits.-Assembled exhibit materials for venues on the exhibit's tour.

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  Hillwood Estate, Museum & Gardens

  Mar 2019 - Jul 2019

  Visitor Services Associate

  While on duty provide information to guests while going on tours of the museum and gardens. Maintain tickets sales, guest shop and membership sales, including uploading accurate information for orders in Tessitura database.

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  The Montpelier Foundation

  Jul 2019 - Jun 2021

  Visitor Services and Museum Shop Supervisor

  Oversee all aspects of new and returning guests to James Madison’s Montpelier including, tickets sales, guest shop, membership sales, membership retention and fundraising efforts. Directly supervises staff, manages Altru database to ensure all information is up to date, develop weekly and monthly reports for Executive Director and Board of Directors showing ticket sales, membership sales, guest shop sales and demographics.

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  Maymont

  Jun 2021 - May 2022

  Manager of Guest Engagement

  Manage all aspects of a robust guest engagement department. Directly supervise team of 10+ engagement associates to ensure a welcoming and enjoyable experience for all guests. Manage ticketing and point of sale systems for seamless transactions. Report daily, weekly, and monthly visitation and engagement numbers to Executive director and Board of Directors to assist in strategic decisions for organization.

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  International African American Museum

  May 2022 - now

  • Director of Visitor Services

    Jul 2023 - now

  • Manager of Visitor Services

    May 2022 - Jul 2023