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Anne Otto

Anne Otto

Management Trainee

Followers of Anne Otto1000 followers
location of Anne OttoMunich, Bavaria, Germany

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  • Timeline

  • About me

    „Wherever you go, go with all your heart“ - Confucius

  • Education

    • IU Internationale Hochschule

      2005 - 2009
      Diplom Betriebswirtin (FH) Hospitality Management, Economics

    • Northern Arizona University-The W. A. Franke College of Business

      2007 - 2008
      Bachelor of Science International Hotelmanagement

  • Experience

    • Schloss Velden, a Capella Hotel

      May 2009 - Sept 2010
      Management Trainee

      - Hostess restaurant Seespitz- Personal Assistant- Guest Service Agent- Housekeeping supervisor

    • The Setai Fifth Avenue, a Capella Managed Hotel

      Oct 2010 - Jun 2011
      Guest Service Agent

    • The Setai Fifth Avenue - A Capella Managed Hotel

      Jun 2011 - Apr 2012
      Assistant Guest Services Manager

    • The Setai Fifth Avenue, a Capella Managed Hotel

      Apr 2012 - Nov 2012
      Front Office Manager / Housekeeping Manager

      Front Office Manager: Manage daily operations for all front of house staff, handling all HR related items (payroll, scheduling, training, performance reviews, counselling), supervise rooms inventory and handle financially related discrepancies, handle all guest feedback submitted in person or electronically, coordinate with security details for high profile guestsHousekeeping Manager: Manage daily operations for all back of house staff, monitoring rooms inventory, supervise maintenance work, coordinate with security details for high profile guests, purchasing and inventory of all linen and OS&E Show less

    • Capella Washington D.C., Georgetown

      Nov 2012 - Dec 2013
      Front Office Manager (Acting Rooms Operations Manager)

      Pre-Opening: In charge of purchasing operating supplies and equipment (OS&E), inventory, hiring and training talents for all areas such as reservations, front office, door/bell staff, engineering and housekeeping, define and design service standards and operating proceduresPost-Opening: Leading a team of 25 professionals in all areas of the Rooms Divison, ensuring highest standards of quality in all work processes with main focus on employee and guest satisfaction, handling all HR related items (scheduling, re-training, counselling) Show less

    • Start Reverse

      Apr 2014 - Nov 2015
      Teamleader Account Support InProve

      In charge of the account management and support team in the area of mystery shopping and quality control for the service industry, certified mystery shopper, handling all HR related items such as Personal Development Plans and scheduling of talents, planning and reviewing mystery checks and results, advising clients on further steps for improvement

    • Service Partner ONE GmbH

      Dec 2015 - May 2016
      City Manager Frankfurt

    • Apple Retail Germany B.V. & Co. KG

      Aug 2016 - Aug 2023

      • Managerin

        Aug 2021 - Aug 2023

      • Global NSO Manager Mentor

        May 2021 - Aug 2023

      • Founding Lead Women@Apple DACH

        Oct 2020 - Aug 2023

      • Managerin Apple Schildergasse

        Aug 2016 - Aug 2021

    • BDA Creative GmbH

      Sept 2023 - now
      Head of People & Culture

  • Licenses & Certifications

    • EmTrace® - Coach

      Eilert Akademie | The Science of Emotions
      Mar 2025

    • Profile Dynamics® Beraterin

      Profile Dynamics Deutschland GmbH
      Oct 2023

    • Certified Mystery Shopper

      IFH GmbH - Inspirators For Hospitality
      May 2015