Angela Abreu

Experience

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  Mosaic Restaurant and Cafe

  Feb 1992 - Nov 1999

  Restaurant Owner

  ⦁ Passionate restaurant owner with 8 years of hospitality experience.⦁ Managed operations, built loyal clientele, and trained teams to deliver exceptional service

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  TJX Canada/Winners Merchants International L.P.

  Feb 2001 - Jan 2017

  ⦁ Functioned as a brand ambassador, demonstrating seasonal trends and key items, while driving a regional business portfolio of $160M, with consistent year-over-year growth of 8–10%.⦁ Supervised store and brand operations across multiple districts, streamlined processes to elevate productivity, and ensured effective execution of company policies and procedures.⦁ Improved employee performance and retention rates through targeted coaching, learning programs, and motivational initiatives, significantly reducing turnover rates.⦁ Conducted a comprehensive business analysis to identify regional sales trends, uncover opportunities, and drive actionable strategies, achieving consistent shrink reduction annually.⦁ Boosted top-line sales through rewards and recognition programs, achieving recognition as the top sales performer for eight years, by positioning teams for optimal performance. Show less ⦁ Systematically developed and executed scheduling frameworks, organizational structures, and role definitions, contributing to a 15% increase in overall profitability.⦁ Designed and implemented innovative processes that optimized store operations, reducing inefficiencies by 20% across key functional areas.⦁ Facilitated the national rollout plan, ensuring seamless implementation and standardization across all stores.⦁ Collaborated with senior leadership to validate store performance, aligning operational strategies with organizational goals.⦁ Streamlined operational strategies and processes, improving team productivity, and enhancing customer satisfaction. Show less ⦁ Ensured customer satisfaction by maintaining a professional and courteous environment, achieving a 95% positive customer feedback score.⦁ Utilized creativity to showcase products effectively, leading to a 20% increase in sales, and consistently meeting merchandising standards.⦁ Mentored employees daily, fostering skill development, and improving team efficiency by 15% over a 6-month period.⦁ Identified industry trends and implemented innovative training strategies to enhance team adaptability.⦁ Executed tailored training sessions to improve employee performance and align with company objectives. Show less

  • District Manager

    Oct 2007 - Jan 2017

  • Process Improvement Project Manager

    Feb 2005 - Oct 2007

  • General Manager

    Feb 2001 - Oct 2005
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  SEPHORA

  Jan 2018 - Mar 2025

  ⦁ Led strategic planning initiatives to optimize workload capacity and boost team productivity, ensuring effective alignment with SEPHORA's business goals.⦁ Drove employee engagement strategies that resulted in a 15% increase in productivity metrics across retail teams.⦁ Collaborated cross-functionally with key stakeholders to streamline communication workflows, fostering clarity, and operational efficiency.⦁ Oversaw payroll budget management, successfully reducing operational costs by 10%, while maintaining employee satisfaction.⦁ Prioritized initiatives that enhanced team alignment and efficiency, supporting a high-performance culture within the organization. Show less ⦁ Led a team of area managers across multiple districts in the Greater Toronto Area, driving performance, and delivering exceptional results.⦁ Achieved a 15% increase in regional sales year-over-year by implementing strategic initiatives and aligning team efforts with organizational objectives.⦁ Developed and mentored high-potential talent, resulting in a 20% internal promotion rate for leadership roles across districts.⦁ Fostered a culture of collaboration, empowerment, and continuous improvement, enhancing team engagement and productivity.⦁ Directed cross-functional efforts to meet and exceed key performance metrics, ensuring operational excellence, and customer satisfaction Show less ⦁ Led initiatives to improve operational efficiency, client satisfaction, and revenue growth across all SEPHORA stores within the Toronto district.⦁ Increased district revenue by 10% year-over-year through strategic planning and execution of targeted sales initiatives.⦁ Implemented data-driven insights to streamline operations, resulting in 15% improvement in productivity across the district.⦁ Fostered a culture of accountability and excellence, motivating teams to consistently exceed performance targets.⦁ Directed cross-functional teams to achieve organizational goals, enhancing collaboration and alignment across the district. Show less

  • Director, Retail Engagement, Labour & Retail Communications

    Jan 2023 - Mar 2025

  • Senior District Manager

    Jan 2022 - Jan 2023

  • District Manager

    Jan 2018 - Jan 2022
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  Levi Strauss & Co.

  Mar 2025 - now

  Director of Stores, Canada