Stephen Moro

Experience

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  Inditex

  Apr 2012 - Jul 2013

  Sales Assistant

  Zara is one of the largest international fashion companies. It belongs to Inditex, one of the world’s largest distribution groups.Zara is a fast paced environment and you have to be on your toes all the time, as customer will be asking for your help and being able to juggle two or three shopper at the same time while doing your daily duty on the shop floor showing time management and good customer and interpersonal skills. • Be involved in stock control.• Greeting customers who enter the shop.• Assisting shoppers to find the goods and products they are looking for.• Being responsible for processing cash and card payments.• Stocking shelves with merchandise.• Answering queries from customers.• Reporting discrepancies and problems to the supervisor. Show less

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  PPI Claim Company - Belmont Thornton

  Sept 2012 - Mar 2013

  Telephone Assistant

  Are one of the country’s leading financial claims companies specialising in helping customers reclaim miss-sold payment protection insurance and unfair credit card charges.As a telephone agent for Belmont Thornton I was intrusted with calling client who had applied or had claims already in place, logging the information down and also calming back the fee which was owed to the company. • Applying the element of building a positive rapport with different types of customer over the phone.• Usage of inquiring technic. • listening skill that support effective telephone communication• Usage of effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Show less

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  Hornby Hobbies Ltd

  Sept 2013 - Nov 2015

  Sales Assistant

  Hornby, the UK model railway brand, is a household name and is famous as an international brand leader in the model railway hobby, Hamley’s is the oldest and largest toy shop in the world and one of the world's best-known retailers of toys.A typical day working at Hamley’s involved ensuring all displayed toys are out and in working order, putting out the delivery and contacting customer who had placed order on hold letting them know they had come in. Promoting the stock drawing attention so customer would come and see what was on offer closing sales and also negotiating prices on stock. • Interacting with customer in a playful and charming manor. • Demonstrating a wide range of toy. • Giving detailed information on the selected toy lines.• Assisting customer kids when they come in asking for where to find toys of interest. • Analysing and reporting any discrepancy on stock take• Research on new product coming in. Show less

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  Office Shoes

  Jul 2015 - Nov 2016

  Sales Assistant/Sport’s Specialist/Visual Merchandising

  OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.As a Sales Assistant, my main role was to assist customers and make sure they are provide with an exception shopping experience, generate sales by using my knowledge and interpersonal skill to recognise what the customer might considering. As a Sport’s specialist my role was to maintain the sports wall merchandise when needed for new stock and keep track and knowledge of all sports stock, converse with head office when low on popular items. • Assisting customer with detailed information on selected store lines.• Greeting Customers on arrival, and making them aware of promotion going on in store. • Regularly maintaining the sports wall of its contents, restocking and labelling new and old lines so customer aware of prices.• Help, drive, motivate, and encourage myself and staff to achieve sales target.• Developing knowledge on an ongoing basis of developments in team motivation, email Head Office, Visual Merchandising, Handle customer complaints.• Identify market trends that appeal to customers. Show less

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  New Look

  Feb 2017 - Aug 2018

  Supervisor

  All of our people live and breathe the New Look brand and we strive to put our customers at the heart of everything we do. Together we share the same vision of becoming “the chosen brand for an inspiring accessible fashion experience”. To achieve this we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility.That’s the New Look way. As a supervisor with New look, I worked alongside with my Store Manager being the eyes and ears on the floor ensuring that my staff were informed of all new promotion and ATV. I was also tasked with inspire my team to ensure that our customers look good and can express themselves with the latest fashion wherever and whenever they want. This was achieve by setting exceptional standards and leading by example to deliver high quality results.• Daily running of stores.• Makes sure all staff are fully informed on the target for the day, and ensure that customer care is top priority.• Manage retail staff, among which includes people working on the floor, and the cashiers• Make sure pricing is correct• Recruit, Coach, counsel, discipline and train employees• Evaluate self-on-the-job performance, as well as other staff• Help, drive, motivate, and encourage retail sales staff to achieve sales targets• Handle customer complaints, issues and questions.• Utilize computers to record sales figures, for data analysis and forward planning Show less

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  Unemployed at this time

  Sept 2018 - Apr 2019

  Unemployed
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  Openpay

  Apr 2019 - Jun 2020

  • Sales Development Representative

    Jan 2020 - Jun 2020

  • Customer Services Agent

    Apr 2019 - Jan 2020
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  Groupon

  Sept 2021 - Jan 2022

  Business Development Consultant

  Groupon’s mission is to become the daily habit in local commerce and fulfil our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Show less

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  Tech Nation

  Feb 2022 - Jul 2022

  Client Engagement Executive

  Tech Nation is a growth platform for tech companies and leaders. It provides them with the coaching, content, and community they need for their journey in designing the future and scaling, both at home and abroad. Tech Nation wants to empower ambitious tech entrepreneurs through growth programmes, such as Founders’ Network, Future Fifty, and Fintech, digital entrepreneurship skills, a visa scheme for exceptional talent, and by championing the UK’s digital sector through data-driven reports and campaigns. Show less