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Karolina Hardy

Karolina Hardy

Events and Administrative Intern (Placement)

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  • Timeline

  • About me

    Client Account Manager @ ResQ

  • Education

    • St.Roberts Sixth Form

      2011 - 2013
      A levels Business and Economy, Media Studies & Design and Graphics Business and Economy (A), Media Studies (B), Design and Graphics (A*)

    • University of Sunderland

      2013 - 2017
      Bachelor's degree Events Management with Placement 1st class honours

  • Experience

    • NewcastleGateshead Initiative

      Sept 2015 - Aug 2016
      Events and Administrative Intern (Placement)

    • O2 (Telefónica UK)

      Aug 2016 - Jun 2017
      Sales Representative

      Provided personalised customer service, generating sales and supporting store targets by offering tailored solutions through O2's products and services.

    • Invest Newcastle

      Aug 2017 - Jul 2019
      Business Support Assistant

      Helped businesses locate, expand and thrive in Newcastle by delivering a bespoke range of services.

    • Celebrity Cruises, Inc.

      Aug 2019 - Jun 2020
      Event Manager

      Sailed across the world while organising various group events on board. The role was cut short due to the global pandemic.

    • ResQ

      Jun 2020 - now

      Cultivating and maintaining strong client partnerships. Serving as the primary point of contact for guidance and support. Delivered exceptional client support, driving satisfaction and retention. Rapidly promoted to Client Services Manager for a high-value account in recognition of outstanding performance. Generated significant B2B revenue through strategic relationship building, contract negotiation, and delivery of tailored energy solutions.

      • Client Account Manager

        Jun 2021 - now

      • Client Account Executive

        Jan 2021 - Jun 2021

      • B2B Account Manager

        Jun 2020 - Dec 2020

  • Licenses & Certifications

  • Volunteer Experience

    • Marketing Intern

      Issued by NewcastleGateshead Initiative on Jun 2015
      NewcastleGateshead InitiativeAssociated with Karolina Hardy

    • Family Adult Community Learning Events Volunteer

      Issued by Sunderland City Council on Oct 2016
      Sunderland City CouncilAssociated with Karolina Hardy

    • Concerts and Major Events Project Assistant

      Issued by Sunderland AFC on Feb 2015
      Sunderland AFCAssociated with Karolina Hardy