Nicolle Taylor

Experience

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  Pet Alliance of Greater Orlando

  Jun 2012 - Dec 2021

  Managed daily operations of the nonprofit animal welfare organization including animal care, adoptions, intake, foster care, volunteer management, shelter veterinary operations, and local transfers.• Directed, trained, and motivated team members to understand, follow, and promote organizational procedures and policies.• Fostered a productive work environment while promoting a positive culture.• Managed operating budget for shelter operations and shelter clinic operations, overall increasing the revenue and decreasing the operating gap.• Procured medical and operational supplies from a multitude of sources including websites, vendors, and catalogs, researching lower cost and in stock alternatives when necessary. • Led the enhancement of multiple programs including volunteer management and foster care, updating all operating procedures and correlating documents.• Maintained a live release rate of 98%, medically and behaviorally rehabilitating hundreds of animals a year. Show less -Oversaw the daily operations of the shelter including but not limited to staff management, animal care, adoptions, receiving, and processing.-Worked with the Shelter Medical and Behavior Departments to make quick and correct decisions regarding animal adoptability and animal care.-Became a Certified Euthanasia Technician overseeing the proper care of scheduled drugs and the methods of record keeping.-Oversaw the Loaned Jogger Program, effectively creating a safe route, qualifications for run dogs, implementing safety equipment for dogs and volunteers, and created participant forms for liability waivers.-Developed efficient protocols for the Pet Food Pantry Program to better serve senior citizens in the Central Florida community including a more effective food pick-up system for volunteers, better organization of client information, and opened communication between the clinic staff and program staff regarding the clients and the well-being of their pets.-Coordinated the transfers of numerous animals from county facilities including Orange, Osceola, and Lake Counties, determining which dogs were adoptable at our facility or required additional medical or behavioral attention. -Provided excellent customer service to clients when adopting and relinquishing their animals, proving all knowledge necessary for the client to feel at ease with the decision at hand.-Effectively made daily operating decisions regarding animal care, staffing, euthanasia, behavior, and client care.-Became a certified APDT CLASS evaluator for shelters and implemented the training program at the Orlando facility. Show less -Assisted Volunteer Manager in daily management of volunteers both in the shelter and during special events. Assisted in training numerous volunteers and ensuring their understanding of general animal behavior and handling skills. This includes training a group of volunteers in Sanford.-Revamped the Junior Volunteer program to allows teens the opportunity to complete hands on volunteer work at the shelter including overseeing the program, assisting volunteers, and junior volunteers.-Completed a successful season of Summer Camp, holding nine weeks between Orlando and Sanford. This included managing the program, staff, and volunteers, and also handling parents, speakers, and general organization.-Learned emergency management skills including responding to dog fights, and bites or injuries to volunteers. Provided customer service to adopting clients including recommendations based on the animal's personality and behaviors.-Identified inefficiencies and made recommendations for process improvements. Show less

  • Shelter Manager

    Jul 2018 - Dec 2021

  • Team Lead, Animal Care Specialist

    Oct 2015 - Jul 2018

  • Volunteer Coordinator

    Jun 2012 - Oct 2015
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  Halifax Humane Society, Inc.

  Dec 2021 - Jul 2022

  Chief Operating Officer

  Oversaw all operations department functions including animal care, veterinary services, and administration while managing a $5,000,000 budget annually.• Guided the development of operational workflows to ensure consistent and efficient procedures across the organization.• Developed and maintained partnerships with animal supply vendors to reduce operational supply cost.• Led the shelter operations management team to refine various policies and procedures leading to a higher live release rate and more family-pet reunifications.• Prepared a strategic plan for the high volume spay and neuter clinic and restructured the clinic’s leadership team. Show less

• 

  Universal Orlando Resort

  Jul 2022 - now

  Supervisor

  Currently managing the administrative department for Operations including operations data analysis, workorders and technician support, and resort management relations. • Oversees a team of Coordinators ensuring accuracy in submission of workorders and reporting. • Analyzes operational data for success utilizing multiple reporting programs including PowerBI, Excel, Maximo, and SharePoint.• Distributes Park communication to management teams using a newsletter, Daily Park News, and the Team Member Reference Guide. • Created Team Member quarterly development opportunities including a development workbook to provide opportunities for Coordinators to progress within department.• Developed flows in Power Automate to ensure effortless communication across our teams.• Created new onboarding and training procedures for the department to increase retention and engagement.• Maintains all working SOPs for the department.• Developed partnerships across the company to employ and consistent procedures. Show less