Igor Teplyakov

Experience

• 

  Krasnodar city pharmacy department

  Nov 2006 - Nov 2007

  System Engineer

  - Technical support of users;- Deploying, configuring and supporting client OS and software;- LAN installation;- Implementing, deploying and administering MS WSUS; antivirus solutions;- Installation and supporting ADSL;- Was In charge of backup and restoring data;- Supporting of mail solution Mdaemon;- Administering MS services: AD, GPO, DHCP, RRAS, DNS;- Deploying and supporting MS Exchange server 2003;- Technical support of users and hardware

• 

  Hi-tech service

  Nov 2007 - Jul 2009

  System engineer

  - Supporting customers server/client infrastructure;- Implementing, deploying and administering Microsoft products: Windows Server 2003-2008, Exchange Server 2003/2007, Office Communication Server 2007 R2, System Center solutions, Forefront solutions. - Implementing, deploying antivirus solutions and backup solutions;- Technical support servers and storage systems of following vendors: HP, Fujitsu, Dell;- Acting as team lead.Successfully lead project of migration from Exchange Server 2003 to Exchange Server 2007 with domain renaming (5000 users). Show less

• 

  Kuban avtomatization

  Jul 2009 - Apr 2010

  IT Manager

  - Development of the methodology for the functioning of the company IT services;- Written up internal regulations and technical documentation for IT department;- Development of the direction of IT outsourcing and technical support services;- Development of IT consulting areas;- Development of IT Pre-Sale directions;- Development of relations with IT suppliers and producers in partner programs;- Training, coordination and motivation of IT department employees;- Written up internal technical documentation;- Diagnostics of unstable or non-operative systems, identification of "bottlenecks". Show less

• 

  BSN

  May 2010 - Oct 2010

  CTO

  - Development of the direction of technical customer services and support;- Development of IT consulting areas;- Written up internal technical documentation and regulations;- Development of IT Pre-Sale directions;- Development of relations with IT suppliers and producers in partner programs;

• 

  ITProLab

  Oct 2010 - Feb 2012

  CEO

  - Development of the direction of technical customer services and support;- Development of IT consulting areas;- Development of relations with IT suppliers and producers in partner programs;- Organization of IT events for clients and partners;- Reading author's courses (Microsoft technologies);- Development of internal technical and regulatory documentation;- Preparation of technical specifications;- Preparation of support and sale contracts;- Selection and preparation of solutions in accordance with the customers needs;- Diagnostics of unstable or non-operative systems, identification of "bottlenecks". Show less

• 

  AT Consulting

  Apr 2012 - Oct 2012

  Senior Consultant

  Technical Expert & Consultant in Cloud PracticeI was involved in the development of the "National Cloud Data Processing Platform," a project focused on building a cloud platform using Microsoft products. Project Engagement - Contributed to the creation of the National Cloud Data Processing Platform within the development division, focusing on leveraging Microsoft technologies.Expertise and Consultation - Acted as a technical expert and provided consultancy to both customers and contractors, with a specific responsibility for the Microsoft-related aspects of the project.Architectural Development - Engaged in shaping the overall solution architecture and the design of various individual services, ensuring they aligned with project goals and standards. Show less

• 

  I-Teco

  Oct 2012 - Dec 2013

  Lead Engineer

  Technical Team LeadJoined team as a second person after department lead In the newly formed IT Operations Department responsible for range of internal and clients IT systems.Technically focused primarily on Microsoft products (Exchange, Windows), while also gaining expertise in Symantec SMG, Symantec Enterprise Vault, and various antivirus, backup, and recovery software.Participated in department development: • Creation of processes and documentation for internal roles• Interviewing and selecting candidates• Organizational Structure, ensuring optimal efficiency and alignment with organizational goalsPrimary Responsibilities:• IT Systems Transition: Managed the transfer of various IT systems from different teams to the IT operational department's control.• Support of various IT systems, ensuring their reliability and efficiency.• Customer Technical Relations: Managed technical relationships with customers, providing expert support and fostering strong client partnerships.• Team Technical Training: Led technical ramp-ups for team members, enhancing their skills and knowledge in key areas.Example of supported Systems:• MS Exchange : Administered, maintained, and supported a customer messaging system based on MS Exchange 2007, handling over 6000 mailboxes: • 2 client access and hub transport servers • mailbox servers in SCC cluster: 4 active and 1 passive node• Symantec Solutions: Implemented and managed Symantec Messaging Gateway 10 and Symantec Enterprise Vault 10.Migration Project:• As a technical lead participated in the migration from MS Exchange 2007 to MS Exchange 2010, involving all stages from planning to implementation.Overview of messaging system after migration: • 4 client access and hub transport servers • 8 mailbox servers in 3 DAG clusters • Symantec messaging gateway 10 • Symantec Enterprise Vault 10 Show less

• 

  Microsoft

  Feb 2014 - Jun 2022

  Global Technical Team - Proactive Support & Consultation for Enterprise Clients WorldwideWindows Server & Azure IaaS Platforms• Educational Workshops: Conducted both open and exclusive technical workshops• System Assessment & Consultation: Performed comprehensive evaluations of client environments and solutions. My role involved delivering expert recommendations to improve system stability and mitigate risks, ensuring optimal performance and security in line with best practices.• Proof of Concept & Implementation: Led the onboarding process for Microsoft products and solutions, facilitating proof of concept phases and guiding clients through successful implementation.• Proactive Support: Provided ongoing support in various areas including system maintenance, strategic planning, migrations, upgrades, and optimization. I was also involved in advanced troubleshooting, resolving complex issues to maintain high levels of system performance and reliability. Show less Customer Services and Support | Windows Platform TeamProvided reactive and advisory support to enterprise customers on a global scale. My responsibilities included troubleshooting technically complex issues and offering consultations on Microsoft software products.Key areas of my technical expertise covered:• Windows Failover Clustering• Virtualization & Hyper-V• Core Services:• File Services• Active Directory• Networking:• System performance• Update Deployment• System Servicing• System Recovery Show less

  • Premier Field Engineer | Customer Engineer

    Mar 2018 - Jun 2022

  • Support Engineer

    Feb 2014 - Mar 2018
• 

  EPAM Systems

  Sept 2022 - Aug 2024

  Lead Systems Engineer

  Technical Team Lead - 3rd Line Support\Hosting TeamTeam Management• Lead daily team meetings to ensure alignment on priorities and objectives• Prioritize workloads, optimize team productivity and efficiency.• Serve as an escalation point, resolving complex issues and minimizing operational disruption.• Coordinate troubleshooting efforts for major incidents and problems• Play a key role in onboarding, offboarding, and mentoring of team members• Manage team schedules• Monitor team performance, track SLA adherence, ticket quality, and resolution times• Conduct team performance assessments to identify areas for improvementCustomer Communication and Reporting• Represent the team in regular operational and change advisory board (OPS\CAB) meetings.• Lead the team's participation in major-incident calls, providing timely status updates and preparing root cause analyses (RCAs).• Maintain and regularly present the team's operational risk register to the customer.• Manage project and long-running activities, track progress, and present updates to the customer.• Ensure compliance with SLAs and provide detailed reporting to showcase performance.In charge for Microsoft-based on-premises and Azure Cloud environments across multiple regions. Show less

• 

  Microsoft

  Sept 2024 - now

  Customer Engineer