Poli Khanom

Experience

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  Hollister Co.

  Dec 2010 - May 2013

  Sales Associate

  • Proactively approached customers to help them with their shopping experience; going above and beyond to earn customers’ trust thus making the sale• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices• Answered questions regarding the store and its merchandise always educating customer to help them make better purchases

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  JPMorganChase

  Aug 2013 - Jan 2016

  Bank Teller

  •Handled multiple tellers including scheduling, training, assignment of work, and assisted tellers with out of balance reconciliations•Managed transfers between accounts and automatic distribution forms and educate customers on how to do such tasks themselves

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  Citi

  Feb 2016 - Jun 2017

  Bank Teller

  •Supervised multiple tellers including scheduling, training, assignment of work, and assisted tellers with out of balance reconciliations•Managed transfers between accounts and automatic distribution forms and educate customers on how to do such tasks themselves

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  HSBC

  Aug 2017 - Jul 2019

  Customer Service Representative

  • Provided services to customers through teller transactions, opened bank accounts (checking and savings) and greeted and directed them to the appropriate team members• Worked in a team-oriented environment where referring customers to partners such as bankers and loan officers to exceed individual referral goal numbers and help the branch be profitable

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  United Language Group

  May 2019 - Aug 2020

  Bengali Interpreter

  •Converted concepts in the source language to equivalent concepts in Bengali language databases to be used in translations•Relayed the style and tone of the original language and rendered spoken messages accurately, quickly, and clearly•Followed HIPAA rules and keeping sensitive information confidential and managed work schedules to meet deadlines

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  VillageCare

  Jul 2019 - Oct 2020

  Enrollment Coordinator

  •Assigned nurses from VillageCare Max/Contracted Vendors to do post hospitalization, reassessment, or significant change visits•Coordinated with Contracted Vendors regarding the scheduling of nurses to visit members needing reassessments•Verified documentation that UAS and Care Compass or paper assessments had been received for enrollment stemming from Contracted Vendors

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  Morris Heights Health Center

  Mar 2022 - Apr 2022

  WIC Intern

  • Gain a greater understanding of and develop nutrition education plans targeting WIC program participants• Provide breastfeeding support and guidance to participants in the program addressing all unique needs and interest of each clients• Develop meal and nutrition plans, taking clients' preferences and budgets into account.Evaluate and monitor the effects of nutrition plans and practices and make changes as needed

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  Hunter College

  Aug 2022 - Nov 2023

  Student Intern