Deep Enrich
Mercy Ndisio
500 followers
Nairobi County, Kenya
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About me
Talks about: #Callcenter, #Customerservicerepresentative, #CustomercareExperience in ( Inbound, outbound,collection and social media)
Education
Emmanual college
2015 - 2015
Jomo Kenyatta University of Agriculture and Technology
-Activities and Societies: planning, leading and organizing activities. Is the process of organizing the business's personnel and resources to meet business goals and objectives
Experience
%20Limited.webp)
Techno Brain BPO / (ITES) Limited
Nov 2017 - Jan 2024Dept. collector
Call Center Agent
Jan 2021 - Jan 2024Call Center Representative
Jan 2017 - Jan 2024Call Center Agent
Nov 2017 - Jan 2019
Chinese Restaurant
Jan 2019 - Jan 2024Waitress
Educare International
May 2022 - Feb 2023Administrative Assistant
Self-employed
Feb 2023 - nowSales Associate
Licenses & Certifications
- View certificate
Building Rapport with Customers
LinkedInJun 2021
- View certificate
Customer Service Foundations
LinkedInJun 2021 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInJun 2021 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInJun 2021 - View certificate
De-Escalating Intense Situations
LinkedInJun 2021
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