Jason Castro Badilla

Experience

• 

  Concentrix Costa Rica, S.A.

  Jan 2012 - Jun 2017

  Technical Support Manager

  During the time in the company, I was growing up between the positions, starting in level 1 support for home products with the Netgear devices (networking devices). Then, I jumped to level 2 support in home and SOHO solutions, including networking devices as switches and routers, Aps, wireless managers and storages solutions.Finally reaching the level 3 for English and Spanish customer in Latam, Spain and US. One of my responsabilities was analyzed the commercials solutions and implementations about the entire Netgear Brand, working closer with the partners and sellers to assist to the sales department in the multiples technical queries from the customers.Also, I was the Tech Team Lead for the Netgear department in CR, once of my big achievements was open operations in portuguese and french language in our office in CR. Show less

• 

  Bosch

  Sept 2019 - Mar 2022

  Technical Specialist
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  Persistent Systems

  Apr 2022 - now

  Cloud Operations Engineer

  Position: Networking Support SpecialistResponsibilities:Provide support for Networking on Prem Microsoft solutions for English and Spanish customers.Resolve multiple incidents related to connectivity solutions, including DNS, DHCP, TCP/IP, NPS, and Network Load Balancing.Troubleshoot and manage network-related issues to ensure optimal performance and connectivity.Collaborate with various teams to address and resolve customer concerns effectively.Position: Azure Billing and Accounts SpecialistResponsibilities:Handle issues related to charges and bills generated for Azure services.Resolve login issues in the Azure Portal.Analyze and review information generated by Cost Management.Review the entire services configuration with public guidance to assist customers with the usage and cost of the products.Provide excellent support to ensure customer satisfaction by addressing billing and account-related concerns efficiently. Show less