Mate Kovi

Experience

• 

  HITEX Zrt

  Jun 2008 - Mar 2010

  • Internal Auditor

    Jun 2009 - Mar 2010

  • Financial Associate

    Jun 2008 - Jun 2009
• 

  Deutsche Telekom IT Solutions HU

  Nov 2010 - now

  • Growing the business unit from 100 -> ~ 200 FTE • Leading a nearshoring and transition project of 40+ FTE • Leading a global third party outsourcing contract 30 + FTE• Ramping up new locations and starting a new country project (Romania, Poland)• Initiating a Rebranding project for Mainframe HU on the Market (ongoing)• Contractual and financial responsibility for the department• Developing the Leadership team (Recruiting, Coaching, Mentoring) • Building up and executing the employee strategy (engagement, attrition, retention, development)• MoD for Global Mainframe unit • Leading the agile transformation• Participating & Contributing to global deal offers and T&T-s• Responsibility for the cost optimization/efficiency programs Show less • Integrating Service Management into Delivery Organization • Reorganizing the unit according to the Global blueprint • Leading 130+ employee in Service Management and Financial area • Contractual and financial responsibility for the unit • Ensuring high customer satisfaction • Contributing in global quality initiatives • Customer MoD for High/Critical incidents• Leading back to Green projects for various customers• Contributing to new Deal calculations and customer TnT-s Show less • Leading 100 Employees in 4 teams in 3 locations• Business responsibility for the Unit (contractual and financial)• Reorganizing the unit to meet actual customer/business demands• Accountable for developing team leaders from junior to experienced/senior level• 50 + customers in wide scale e2e Order Management processes• Ensuring Customer Satisfaction• Supervising process development projects: lean/six sigma, introducing SDE based service invoicing, Future OM newly developed application based process improvement• Responsibility for the business growth of the area: 10 % growth per year (in the first two years) • Participating in several Company wide strategic initiatives Show less • Leading and growing the team through new business from 7 FTE to 30+ FTE within 2 years• Providing various services for 20+ customers (Order mgmt, Change mgmt, Reporting, Financial services)• Developing colleagues from fresh graduated until SDM level (2 employee of the year awards in the team)• Leading process improvements and organizational projects (e.g. reorganizing OM teams based on supported processes achieving 10% efficiency/year) • Coordinating new business transitions and participating in T&T projects• Responsibility for contractual background of the team• Escalation handling Show less

  • Acting Head of Global Tribe Lead Mercedes A.G. Mainframe

    Apr 2022 - now

  • Head of Mainframe Business Unit Hungary

    Jan 2021 - now

  • Head of Global Mainframe Operations/ Storage and backup

    Nov 2019 - Nov 2021

  • Head of MIS&PC Service Management Hungary

    Jan 2019 - Dec 2019

  • Head of Order Management Service Unit

    Jan 2016 - Dec 2018

  • Head of Service Management Team

    Nov 2013 - Dec 2015

  • Business Operation Specialist

    Feb 2012 - Nov 2013

  • Commercial Order Management Associate

    Nov 2010 - Feb 2012