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Kathy Lyons

Kathy Lyons

Help Desk Manager

Followers of Kathy Lyons144 followers
location of Kathy LyonsUrbana, Illinois, United States

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  • Timeline

  • About me

    Continuous Service Improvement professional

  • Education

    • University of Illinois at Urbana-Champaign

      1997 - 2001
      Bachelor of Arts (B.A.) Economics

  • Experience

    • University of Illinois at Urbana-Champaign

      May 2004 - Feb 2014
      Help Desk Manager

    • University of Illinois at Urbana-Champaign

      Mar 2017 - Nov 2021
      Assistant Director, Service and Process Management

      Lean Six Sigma Black BeltITIL v4 certified

    • University of Pittsburgh

      Dec 2021 - now
      Associate Director, Continuous Service Improvement

  • Licenses & Certifications

    • Lean Six Sigma Black Belt (ICBB)

      Villanova University

    • Lean Six Sigma Master Black Belt

      Six Sigma Global Institute
      Dec 2024