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Maud Mathebula

Maud Mathebula

Customer care operations supervisor

Followers of Maud Mathebula8 followers
location of Maud MathebulaCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Customer support representative |Passionate about service delivery with in-depth customer service experience

  • Education

    • TEFL Certification

      2020 - 2020
      Certificate EDUCATION

      Activities and Societies: Teaching English on line - Basic English building blocks - conversational English Teaching English on line

    • College Campus

      2003 - 2006
      Computer Graphics

      : Drawing and illustration techniques : Business information systems : Conceptual techniques (introduction) : Desktop publishing fundamentals : Visual communication 1 : Graphic development 1 : Business communication a : Business practice and entrepreneurship : Graphic development 2 : IT project management : Web development (introduction)… Show more : Drawing and illustration techniques : Business information systems : Conceptual techniques (introduction) : Desktop publishing fundamentals : Visual communication 1 : Graphic development 1 : Business communication a : Business practice and entrepreneurship : Graphic development 2 : IT project management : Web development (introduction) : Marketing : Graphic development 3 : 3D Animation : Visual communication 2: Work integrated learning Show less

    • STADIO Higher Education

      -
      Higher certificate Legal Assistant/Paralegal

      Activities and Societies: Introduction to South African Law Legal Practice Management Business Law Legal Research & Communication Debt Recovery

  • Experience

    • Capago .SA

      Oct 2010 - Mar 2012
      Customer care operations supervisor

      My role included the ability to work in various departments including the basic training skills, enabling me to effectively train others and ensure high levels of production. my skills also allow me to select suitable candidates for open roles in the department. I have experience in handling disciplinary processes to maintain a balance between meeting company goals and adhering to company rules. my duties included visa application administration, call auditing, website management, complaint handling, survey administration, data capture and mail dispensing, appointment booking, technical support, front desk assistance, document analysis, and work permit authentication. Show less

    • MBD Credit Solutions Pty Ltd.

      Jul 2014 - Sept 2022
      Customer Support Administrator

      My role included the management of joint business objectives using the collection system which involved the optimizing of divisional operational productivity, overseeing and managing the Call Centre, ensuring systems and strategies support sales targets, taking customer calls and providing accurate answers, de-escalating customer dissatisfaction, calling clients to inform about new products/services, guiding callers through troubleshooting, reviewing customer accounts, collaborating with other call center professionals to improve customer service, and helping to train new employees. Show less

    • Standard Bank Group

      May 2017 - now
      Customer Service Support Specialist

      As a customer service representative working remotely, I have experience using the Citrix system to offer remote assistance to customers and provided email and social media support. I am skilled in data capturing and reporting using the Microsoft Office suite. Your positive and friendly attitude, strong communication skills, and ability to build and maintain relationships with customers are key assets. You also have experience escalating and following up on customer issues.

  • Licenses & Certifications