Ryan Chrzaszcz

Experience

• 

  Sainsbury's

  May 2013 - Mar 2018

  Customer Service Assistant

  • Cash handling when carrying out transactions, flighting tills and cashing up at the end of the night.• Delivering excellent customer service when serving customers and assisting with any enquiries. Being diplomatic and understanding when dealing with challenging customers.• Ensuring all government and company regulations and protocols are carried out effectively.• Efficient stock replenishment and maintaining an uncluttered environment.• Being a team-player through great communication skills, being assertive and displaying decision making abilities.• Practical jobs such as heavy lifting, and unloading deliveries from the depot off the lorry.• Code checking and disposals. Show less

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  HSBC

  Mar 2018 - Apr 2019

  Customer Advisor / Communicator

  • Support corporate card holders within Europe via phone and email whilst liaising with HSBC back office contacts.• Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.• Develop and maintain a full knowledge of client products and services.• Recognising when a problem or query should be transferred to another department or to a more senior member of staff.• Dealing with all correspondence as required/requested.• Logging of all calls / contacts accurately and in line with procedure.• Meeting minimum performance criteria.• Meet and exceed daily / weekly targets. Show less

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  FreeAgent

  May 2019 - now

  - Creating content and copy that is engaging, valuable and compelling and supports the delivery of our marketing objectives and targets for our accountant, bookkeeper and small business owner audience.- Supporting the communications team in delivering against marketing objectives by sharing best practice, highlighting opportunities and maximising the role that content can play in a communications project or campaign.- Understanding regulatory guidelines and requirements and implementing these in content work wherever appropriate, consulting with relevant stakeholders.- Contributing to the development of new content strategies and the evolution of existing strategies through data-driven insights and best practice knowledge and experience.- Demonstrating a solid understanding of the metrics we aim to influence with our content strategy, reporting on them confidently and suggesting ways to achieve greater impact. Show less - Drafting, editing and uploading a wide range of content using Zendesk CMS, ensuring that all content is accurate, of a high standard and in line with our editorial guidelines.- Briefing other members of the content team and freelance writers on content creation projects and delivering editorial feedback in a constructive and supportive way.- Ensuring that the benefits, features and functionality of FreeAgent’s accounting software are expertly articulated in our content for accountants, bookkeepers and their clients. Show less - Being the first point of contact for customers, via phone, email, and online chat, and responding accurately and promptly to customer queries- Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training- Proactively contacting users to see if they need help- Helping people who are interested in the product, but need more information to decide if it’s right for them- Assisting the product teams by testing new features or upgrades to existing functionality Show less

  • Content Manager

    Apr 2023 - now

  • Senior Content Editor

    Apr 2022 - Apr 2023

  • Content Editor

    Nov 2020 - May 2022

  • Support Accountant

    May 2019 - Oct 2020