Chip Pasley

Experience

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  G. E. Supply, Debenham Electric

  Apr 1983 - Jan 1985

  Counter, Inside Sales, Warehouse

  Various positions at Counter, warehouse, etc

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  Graybar

  Jan 1985 - Aug 2020

  Direct all customer service, administrative, and logistics activities to achieve excellent customer service and branch profitability through the full implementation of the service system, performance management, training, and administrative review. Manage a complex organization involving multiple facilities in the same market, to support sales in excess of $90 Million Provide direction to all front-line customer service, administrative, warehousing, and transportation functions through applicable managers/supervisors to maintain established service standards. Review department activities to verify timelines and accuracy. Establish performance expectations for all managers/supervisors and for any direct reports; manage performance through coaching, counseling, goal setting, feedback, and performance appraisal process. Serve as member of Branch Steering Committee to facilitate resolution of service/rework issues and to ensure the Company is meeting strategic marketing objectives; communicate with Sales Managers to identify customer service requirements. Assist in expense optimization and control. Oversee branch inventory and cycle counts.Serve as local point manager for ISO9001:2008 compliance.Ensure proper staffing to provide excellent service; participate in new hire orientation; set branch schedules and procedures; monitor safety and associated programs; ensure compliance with Company safety and health procedures; and coordinate/implement succession planning for branch. Maintain adequate branch security. Show less Supervise customer service, administrative, warehouse, and transportation functions and related personnel to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service. Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements. Staff all branch service and administrative positions, and monitor performance against goals; ensure branch personnel are trained in Company procedures, systems, and applications.Set branch schedules, and establish specific procedures to meet local service requirements; resolve local service failures, and take necessary action to prevent recurrences. Serve as point manager to insure ISO 9001:2008 compliance.Assist Branch Manager in managing the profitability, expenses, and assets of the branch. Show less Supervise customer service, administrative, warehouse, and transportation functions and related personnel to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service. Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements. Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications. Set branch schedules and establish specific procedures to meet local service requirements; resolve local service failures and take necessary action to prevent recurrences. Assist Branch Manager in managing the profitability, expenses, and assets of the branch. Show less Serve as key contact and liaison for customers to ensure total customer satisfaction, taking a proactive approach to servicing Graybar customers. Handled electrical contractors in the market area.See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims. Ensure timely responses to customers. Handle all written correspondence received from customers, and reply in a timely manner. Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers. Participate in corrective branch action to resolve deficiencies. Will up-sell customers to stock products whenever possible; take an active role in selling Graybar goods and services on all inbound calls. Provide technical support on product selection and application. Participate in Continuous Improvement Teams in an effort to limit rework and improve services. Show less

  • Manager - Branch Operations

    Jun 2018 - Aug 2020

  • Manager - Customer Service

    Feb 1990 - Jun 2018

  • Operating Manager

    Sept 1988 - Feb 1990

  • Supervisor - Customer Service

    Oct 1987 - Sept 1988

  • Customer Service Representative

    Jan 1985 - Oct 1987
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  Rexel USA

  Feb 2021 - now

  Area Operations Manager

  Responsible for day-to-day operations of one or more branch locations. Work with Area Manager(s) to establish budgets for general operations and activities. Manage $200+ Million P & L to insure budgets are obtained and ratios are met.Implement business strategies set forth by senior management and leadership.Manage & provide leadership for managers & supervisors for various departments: warehouse, counter, project management, and administrative departments, motivating and creating a team environment. Oversee all facility maintenance.Participate in various committees and task forces to improve the business.Oversee year end inventories. Show less