Paul Ndinya (MScHRM)

Experience

• 

  Macmillan Publishers

  Apr 2003 - Jan 2005

  Sales representatives

  Macmillan Publishers Kenya Ltd is part of the global trade book publishing company based in USA with award-winning books for children and adult education improving lives through learning. Working with the leading partner with a thrive to excellence in higher education I gained experience attending and contributing during customer meetings, promoting company products and services, executing in-depth market research to identify future sales opportunities. I also handled and resolved customer queries, collaborated with internal departments including marketing, sales, accounting, logistics and technical services and oversaw advertising and promotional initiatives. I am very much proud to have accelerated during the 2 years at this company a robust relationships with existing and potential customers, generated new business opportunities and secured sales. Show less

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  Kenya Airways

  Mar 2005 - May 2017

  Manage numerous training programmes, coordinate activities and training plans. Devise materials and deliver training, align newlearning with corporate strategy. Orchestrate and facilitate workshops, analyse examination results and test knowledge to confirmunderstanding. Deliver measurable performance statistics, provide the management team with training ROI. Offer training plansfor external commercial customers, provide oversight to prepare effective marketing plans for major commercial clients.KEY ACCOMPLISHMENTS:• Conceptualised and implemented internal and external training and development programmes, improved organisational andindividual performance of staff and commercial customers.• Successfully coordinated and delivered in-flight services training.• Continually reviewed deliverables to assure training quality, approved and implemented changes to improve standards.• Designed bespoke action plans in line with individual needs, improved staff knowledge and the customer experience.• Effectively maintained a comprehensive library of training materials.• Continually met profitably targets for training projects.• Key contributor to the achievement of challenging commercial objectives Show less Led a team of cabin attendants to deliver exceptional customer service levels, met operational targets without compromisingstandards. Motivated and encouraged individuals to achieve performance standards, conducted annual appraisals to asses trainingand development needs. Upheld corporate uniform and appearance standards.KEY ACCOMPLISHMENTS:• Effectively promoted and marketed company service offerings, attracted new business.• Balanced a tenacious approach with outstanding levels of service to offer duty free sales, maximised profits.• Achieved high levels of customer service, and in-flight safety standards for passengers.• Acted as an escalation point for complex customer complaints and queries.• Consistently met corporate wastage targets, utilised equipment correctly to minimise damage.• Enforced and adhered to strict industry and company safety requirements. Show less Supervised a high performing team, educated individuals on operational procedures, policies, systems and processes. Formulatedand issued training performance reports to the senior management team, offered ideas and solutions to make operationalimprovements. Prioritised and scheduled workload throughout the team.KEY ACCOMPLISHMENTS:• Successfully arranged and managed training programmes and events.• Attained all corporate service and quality standards.• Controlled the maintenance programme to effectively maintain safety objectives.• Evaluated and implemented customer feedback to enhance service. Show less

  • Training Officer

    Sept 2014 - May 2017

  • Flight purser

    Jan 2011 - Aug 2014

  • Assistant flight Purser

    Jan 2008 - Jan 2011

  • Flight Attendant

    Mar 2005 - Jan 2008
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  Dubai Properties (DP)

  Oct 2017 - Oct 2018

  Communication Specialist
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  Retail inMotion

  Oct 2018 - Feb 2021

  Engagement Manager
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  Omnevo

  Jan 2022 - Sept 2022

  Training Consultant
• 

  Nakheel

  Jan 2023 - now

  Technical Center Of Excellence