Sultan Almousa

Experience

• 

  Saraya Turki restaurant. (Riyadh, KSA

  Jun 2011 - Jun 2012

  Supervisor

  Oversee all front and back of the house restaurant operationsEnsure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionallyMaintain quality control for all food servedAnalyze staff evaluations and feedback to improve the customer’s experienceProject future needs for goods, kitchen supplies, and cleaning products; order accordinglyOversee health code compliance and sanitation standardsSeek ways to cut waste and decrease operational costsGenerate weekly, monthly, and annual reportsTrain new employees and provide ongoing training for all staffAttend quarterly P&L meetings Show less

• 

  Little Caesars Pizza

  Jun 2012 - now

  Understand completely all policies, procedures, standards, specifications, guidelines and training programs.Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.Assist other staff members to complete opening, closing and prep lists.Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.Make employment and termination decisions consistent with General Manager guidelines for approval or review and with their prior consent.Fill in where needed to ensure guest service standards and efficient operations.Continually strive to develop your staff in all areas of managerial and professional development.Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Show less Consult with employers to identify needs and preferred qualificationsInterview applicants about their experience, education and skillsContact references and perform background checksInform applicants about job details such as benefits and conditionsHire or refer qualified candidatesConduct new employee orientationsProcess paperworkPlan and coordinate the workforce to best use employees' talentsResolve issues between management and employeesAdvise managers on policies like equal employment opportunity and sexual harassmentCoordinate and supervise the work of specialists and staffOversee recruitment and hiring processDirect disciplinary procedures Show less

  • Regional Manager

    Jun 2015 - now

  • Human Resource Employee

    Jun 2012 - now