Jaime Peters

Experience

• 

  Brava Magazine

  Jun 2006 - May 2007

  Editorial Intern

  Wrote articles as assigned by editorial staff. Collaborated on multiple monthly Home Repair columns. Assisted editorial staff with miscellaneous projects, including beauty product procurement, photo shoots, the Madison Women's Expo and more.

• 

  Direct Advantage

  Jun 2007 - Apr 2010

  Catalog Development Specialist

  Wrote print and web copy, as well as edited copy and page layouts. Worked with Graphics department to create catalogs. Added and managed product groups. Updated website homepage. Ran the Email Marketing Campaign for Direct Advantage and BrownCor. Acted as Social Media Coordinator to promote Direct Advantage via Facebook and Twitter.

• 

  Kohl's

  Apr 2010 - now

  - Deliver operational excellence by defining and executing strategic direction for improved productivity and efficiency of business processes- Create and deliver upon an OGSM to execute long-term objectives, goals, strategies and metrics- Collaborate with IT balanced teams to reimagine how data flows through the Kohl’s ecosystem while simultaneously working to reduce legacy systems that duplicate product data- Partner with the IT automation team to optimize merchant request workflows which eliminate manual, email-based and excel-based processes- Help create chatbots with IT to allow users to report issues directly to the IT team, removing nonessential teams from the workflow and increasing speed to resolution- Customer Chair for the Women’s Business Resource Group that promotes engagement, empowerment and development opportunities to help others achieve business and personal success Show less - Drove strategic initiatives to enhance K-Link, a custom vendor merchandising management system- Collaborated with IT and UX to create, drive and prioritize the K-Link outcome-based roadmap to increase user efficiency and productivity- Partnered with multiple balanced teams to create custom solutions for Sephora, Fanatics, Hallmark & Marketplace that allow product pages to be built and published automatically, which enabled digital growth of new product categories and vendors- Managed and prioritized backlog requests from cross-functional teams- Created a streamlined defect communication process that enabled quick resolution of system issues Show less - Delivered K-Link, a system that changed the way Kohl’s does business with vendors and across the organization- Successfully launched K-Link to over 1,600 vendors and 800 internal users - Improved the live-to-site process by collaborating with the digital team to determine system enhancements, including updates to attribution & image approval and product page publish, to decrease manual efforts- Developed and implemented custom integration solutions for Nike, Carter’s and Li & Fung- Delivered system and change management updates to executives at quarterly Management Board meetings Show less - Helped create K-Link, a custom vendor merchandising management system- Worked with multiple cross functional teams to design and engineer K-Link, with specific focus on gathering product information and assets from vendors, which are utilized to build product pages - Launched a pilot onboarding process for 70+ vendors to test style set-up and ensure user adoption- Created a phased onboarding plan for 800 internal users including kick-off meetings, division meetings, role-specific process trainings and monthly feedback surveys- Managed aggressive program deadlines, system defects, and weekly check-ins with division managers Show less - Managed process changes for the digital production team & cross-functional partners- Developed a new sample ordering process that reduced the number of samples ordered from the EFC, resulting in a savings of +$100k in the first year - Increased customer satisfaction by lowering the number of incorrect items customers receive from our EFCs through a new process that quickly identified and resolved incorrect SKU information- Improved digital experience by collaborating with Item Production and Customer Experience teams to analyze product pages and implement customer feedback Show less

  • Senior Manager, Product Information Optimization

    Oct 2023 - now

  • Business Operations Manager

    Jun 2021 - Oct 2023

  • Digital Operations Process & Innovation Manager

    Jul 2019 - Jun 2021

  • Assistant Manager

    Jun 2018 - Jul 2019

  • Senior Digital Operations Analyst, Process & Innovation

    Sept 2017 - Jun 2018

  • Production Process Analyst

    Jun 2015 - Sept 2017

  • Web Merchandise Editor

    Apr 2012 - Jun 2015

  • Web Merchandise Writer

    Apr 2010 - Apr 2012