MONALI JAYASINGHE

Experience

• 

  McDonald's

  Jan 2012 - Feb 2021

  Lead a team of Crew and Managers with a focus on the department management, maintenance of scheduling, implementation of service initiatives and delivering outstanding QSC&V to contribute to the success of my restaurant.Leads the department in line with McDonald’s Policies and Procedures to serve delicious food. Welcome every customer with a genuine connection and smile, looking for ways to create, role model and foster memorable moments.Use initiative and confidence when interacting with customers and look for ways to say ‘Yes’. Lead by example, offer solutions, Think outside the box and keep the team and yourself up to date with knowledge on food, promotions and other communications.Work at the pace of the customer, be patient and adaptable, look to resolve customer inquiries and provide support to the crew so they can demonstrate the same behaviors.Set a high standard and promote having a clean and safe restaurant, to ensure comfort, hygiene & convenience to customers, staff, and peers. Show less

  • Fast Food Restaurant Manager

    Jul 2015 - Feb 2021

  • CUSTOMER EXPERIANCE MANAGER

    Jun 2014 - Jun 2015

  • PEOPLE PERFORMANCE

    Apr 2013 - Jun 2014

  • Product Quality Manager

    Jan 2012 - Apr 2013
• 

  ALDI Stores Australia

  Feb 2021 - Jul 2021

  Assistant Manager
• 

  ANZ

  Aug 2021 - now

  • Senior Banking Consultant

    May 2023 - now

  • Banking Consultant

    Aug 2021 - now