Ono Imhanwa

Experience

• 

  Wakanow.com Ltd

  May 2013 - Oct 2013

  Customer Service Representative

  1) Served as primary point of contact for clients, provided expert advice on travel destination, dates and accommodations based on needs 2) Successfully closed sales by upselling insurance and other travel services3) Exceeded customer satisfaction goals by consistently providing excellent customer service

• 

  Holloway Travels Limited

  Nov 2013 - Jul 2014

  Affiliate Relations Manager

  1) Served as primary point of contact for clients, provided expert advice on travel destination, dates and accommodations based on needs 2) Successfully closed sales by upselling insurance and other travel services3) Exceeded customer satisfaction goals by consistently providing excellent customer service

• 

  Find a Job in Africa

  Aug 2015 - Jan 2020

  Skillfully managed administrative responsibilities: employees records, recruitment process.

  • Human Resource Executive

    Aug 2015 - Jan 2020

  • Human Resources Assistant

    Aug 2015 - Nov 2019
• 

  Aforevo

  Feb 2016 - Feb 2018

  Quality Control Manager

  1) Directed a team of 4 quality control analysts in the selection of YouTube contents that met production standards and customer requirements 2) Successfully implemented quality assurance procedures that led to an increase in production by 25%.3) Assessed various production process issues and recommended improvements that were successfully implemented, resulting in a decrease in customer complaints by 50%.

• 

  DreamWorks Integrated Systems

  Feb 2019 - Nov 2019

  Human Resources Assistant

  1) Served as the primary point of contact between the company, employees and benefit vendors, saving the company administrative fees.2) Successfully maintained records for a staff of 200+ employees, ensuring compliance with all state and federal regulations.3) Reduced staff turnover by 15% through the implementation of new training programs.

• 

  Kaneslaw Enterprise

  Jan 2020 - Nov 2020

  Human Resources Officer

  1) Maintained 230 employee records, ensuring accuracy and compliance with all legal regulations. 2) Managed the recruitment process for new hires, reducing time-to-hire by 30%. 3) Successfully handled conflict resolution between employees, resulting in a 5% reduction in turnover rate.

• 

  Joe Oriaze Imhanwa Foundation

  Jan 2021 - now

  Office Administrator

  1) Successfully managed the daily office operations and other administrative duties2) Database Management: manage all bookkeeping and bank transactions with 0% error rate.3) Reviewing and renewing JOI Policies: Reviewed and renewed every policy per month, ensuring that they were up to date with current regulations.Develop employee training needs: Developed training needs which resulted in an increase in productivity by 20%.

• 

  CTEL GLOBAL LIMITED

  Nov 2023 - now

  Executive Assistant

  1) Proficient in composing and revising professional documents, ensuring clarity and effectiveness.2) Skilled in managing calendars, prioritizing tasks, and coordinating meetings for optimal efficiency.3) Experienced in organizing and executing meetings, conferences, and events, handling logistics and materials.4)Meticulous in maintaining accurate and detailed records for efficient office operations.5) Administrative Support: Capable of performing various administrative tasks and providing general office support. Show less