
Lucas Shaw
Technical Support Specialist

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About me
Director Of Information Technology at Everest Group
Education

Prague Institute of Business
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Prague City University
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Experience

Atos
Feb 2010 - Dec 2011Technical Support Specialist
Infosys
Feb 2012 - Sept 2014Software DeveloperAssist with the design, development, support and maintenance of Intelligent Transportation System (ITS) software applicationsUtilize software programming skills working with a team of developers and engineers to design and implement leading integrated applicationsAll aspects of software engineering / development life-cycle

EXL
Oct 2014 - May 2017Technical ConsultantWork closely with cross-functional team members and customers to understand RTSM requirementsCode, test, debug, document, and install modified and new RTSM projects based on customer requirementsUse coding methods for specific programming languages used at Veeva to enhance or initiate efficient program execution and performanceProvide RTSM expertise and guidance in the RTSM designWork within the specifications provided to meet programming assignment goals and objectives in a timely and accurate mannerMaintain the integrity of program logic and coding and establish required checks and balances for operational controlsMaintain a working knowledge of all RTSM projects and timelines and oversee the completion of application development milestonesFacilitate and troubleshoot the myriad issues associated with designing complex systems and projects Show less

Cognizant
Jun 2017 - Feb 2020Senior Information Technology AnalystConducts research, analysis and evaluation to determine project feasibility.Works with Programming Supervisor to develop project cost and benefits estimates to establish project worth and resource requirements.Evaluates customer requirements, determines solutions, and makes recommendations to customers.Designs and develops new computer applications, and maintains and modifies existing applications to meet customer needs.Determines specifications, then plans, designs and develops highly complex and critical software solutions, utilizing the appropriate, established software engineering processes.Utilizes a variety of platforms and utilities in order to deliver applications.Tests applications and recommends and/or implements modifications as applicable.Develops enterprise level custom integration solutions between multiple applications by developing programming solutions and/or by utilizing complex middleware products.Develops custom interface solutions to provide extracted data and electronic data interchange between local and/or external entities.Develops a working knowledge of assigned vendor application development environments to adequately apply and support any patches, upgrades, customizations, etc. Show less

Everest Group
Mar 2020 - Dec 2023Director of Information Technology
Aug 2021 - Dec 2023Head of Digital Innovations
Mar 2020 - Jul 2021
Licenses & Certifications

Oracle E-Business Suite R12 Human Capital Management Certified Implementation Specialist
Oracle
Oracle Database 12c: SQL Fundamentals
Oracle
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