Audrey Vo

Experience

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  The University of Texas at Austin

  Sept 2011 - Jul 2014

  Student Assistant

  •Assisted office administration in performing tasks such as staff scheduling, answering phone calls, problem-solving, filing documentation, and training new staff•Facilitated communication between administration, parents, and staff•Ability to show patience and quick thinking when working with parents and children through answering questions, direct supervision, and crisis intervention skills•Knowledge of appropriate child development through working directly with children (0-5 years of age) Show less

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  Communities In Schools of Central Texas

  Jan 2014 - May 2014

  BSW Intern at Gus Garcia Middle School

  • Provided supportive guidance to students through individualized case management and mentoring focusing on social, emotional, environmental, and behavioral problems•Facilitated group counseling of nine students focused on teaching social skills; co-lead two social groups •Interviewed students; assessed priorities, needs, and strengths with accuracy •Consulted with campus team to develop individual plans for each student; employed a variety of creative intervention techniques to assist students with needs•Participate in community outreach by gathering information to link families to all needed resources Show less

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  Texas Baptist Home

  Jan 2015 - Aug 2015

  MSW Intern

  •Assisted with case management: supervision of foster parents, home visits, follow-up, and referrals to community resources; perform as temporary caseworker for group home of eight teenagers•Advocated for children in care by collaborating with TBH treatment team, DFPS staff, community agencies, and service providers•Coordinated the treatment plan process and develop service plans containing clear objectives that meet the needs of clients utilizing the diagnostic assessments provided by clinical professionals•Promoted and maintained agency culture, standards, and systems by editing instruction manuals and developing trainings in accordance with TBH and DFPS policies and procedures Show less

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  Big Brothers Big Sisters Lone Star

  Dec 2015 - Apr 2016

  Enrollment Specialist

  • Conducted volunteer and client enrollments, including individual orientations, interviews, home visits, child safety education, assessments, and completion of all other enrollment processes• Reviewed all enrollment information and assessments to make recommendations for participation in the program; submit timely and comprehensive reports to supervisor• Ensured high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function Show less

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  Communities In Schools of Greater Tarrant County

  Aug 2016 - Nov 2018

  Program Manager

  • Designed, implemented, and managed school-based case management program serving diverse caseload of 88-100 students each year• Created student outreach, follow up, and intake plan to grow program to 100% capacity • Strong coordination skills through building relationships and collaborating with school staff, leadership, community organizations, and families to support students and meet their complex needs• Developed, implemented, and maintained system for tracking and reporting data for compliance• Evaluated program operations by analyzing data and reporting performance and effectiveness to stakeholders• Developed partnerships with mental health agencies and community organizations to provide additional services and support to students• Supervised a college intern: developed training, monitored progress, modeled best practices, and assisted in establishing goals that enhanced intern skill set Show less

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  University of North Texas

  Nov 2018 - Dec 2019

  Academic Advisor

  • Advised students on 11+ academic programs, course selection, academic planning, transferability, and university resources; worked with a large adult learner population and large number of prospective/transfer students • Collaborated with faculty on establishing innovative student cohort concentrating in program design and analysis• Analyzed data on 1000+ students to determine most effective course offerings• Led assessment efforts in collecting student data to aid campus program evaluation and course scheduling• Developed and implemented new procedures and initiatives to increase program effectiveness and enhance student experience• Acted as point of contact for student requests, needs, comments, and concerns Show less

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  The Gatehouse at Grapevine

  Dec 2019 - Sept 2021

  Career Services Coordinator

  • Coordinated career services to meet client needs, address issues, promote client engagement, and act as liaison for communications with outside organizations regarding career development; acted as interim manager for four months• Trained/coached clients on all aspects of career development according to current trends; consistent in hitting performance goal of 90% employment rate for caseload• Assisted adult learners with navigating the higher education system-applications, course selection, transcripts, and transferability• Identified training needs and created/implemented collaborative curriculum and supporting materials• Excellent collaboration and communication skills through working within a cross-functional and multidisciplinary team to ensure client success• Seminar and workshop creation, development, and implementation to provide additional avenues for content education, retention and training Show less

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  Harvard Business Publishing

  Mar 2022 - now

  Project Specialist

  • Collaboratively manage client relationships in production of thought leader programs with Harvard Business faculty and program moderators to deliver virtual content for managers, new leaders, and vice presidents • Track and assess participant progress with data and metric evaluations to optimize content engagement, program effectiveness, and leadership development through data reports, program evaluations, and collaborative team review with US-based and international clients• High level of success working in a fast-paced, matrixed team environment while showing strong organizational, communication, and problem solving skills Show less