Edward Masika

Experience

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  Brown & Root Industrial Services, LLC

  Apr 1994 - Oct 1997

  Movement Control

  • Manifestation of outbound passengers and cargo on UN air charters.• Supervision of Airport janitors• Handle radio operation within the camp

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  Twiga Chemical Industries

  Jan 1998 - Jan 1999

  Customer Service Executive

  • Account for sales of chemicals products• Service clients• Forward company’s daily sales to headquarters.• Selling chemicals and invoicing clients

• 

  Safaricom

  Oct 2000 - now

  Team Leader

  • Enable staff to achieve their performance targets, identify training and development requirements, and manage disciplinary issues.• Provide effective management of all escalated issues and continuous improvement of business processes. Document recommendations and ensure implementation leads to improved performance.• Provide and implement an effective coaching methodology and process by understanding each Agents performance drivers and helping them to implement new actions that improve their performance.• Cost Leadership by operating within the approved budget e.g. Stationery, overtime, taxis, etc. Show less