Edward Masika

Edward Masika

Movement Control

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location of Edward MasikaKenya

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  • Timeline

  • About me

    Team Leader at Safaricom

  • Education

    • United States International University - Africa

      -
      Bachelor's degree Business Administration and Management, General
  • Experience

    • Brown & Root Industrial Services, LLC

      Apr 1994 - Oct 1997
      Movement Control

      • Manifestation of outbound passengers and cargo on UN air charters.• Supervision of Airport janitors• Handle radio operation within the camp

    • Twiga Chemical Industries

      Jan 1998 - Jan 1999
      Customer Service Executive

      • Account for sales of chemicals products• Service clients• Forward company’s daily sales to headquarters.• Selling chemicals and invoicing clients

    • Safaricom

      Oct 2000 - now
      Team Leader

      • Enable staff to achieve their performance targets, identify training and development requirements, and manage disciplinary issues.• Provide effective management of all escalated issues and continuous improvement of business processes. Document recommendations and ensure implementation leads to improved performance.• Provide and implement an effective coaching methodology and process by understanding each Agents performance drivers and helping them to implement new actions that improve their performance.• Cost Leadership by operating within the approved budget e.g. Stationery, overtime, taxis, etc. Show less

  • Licenses & Certifications