Souvik Sen

Experience

• 

  Johnson Controls

  Jul 2016 - Mar 2023

  • Led a team of 16+ engineers, using Agile methodologies, in the development and enhancement of JCI's license management portal, serving as the primary point of contact for all overseas stakeholders. Successfully streamlined the license generation process within six months of joining the team by prioritizing features and identifying value propositions through product Kanban and roadmap management. • Collaborated with Executive Leadership, global stakeholders (USA, Europe, and Middle East), and premium distributors to gather Voice of Customer feedback and develop solutions to mitigate risks. Analyzed competitor solutions and developed product roadmap with features such as cloud licensing, robotic process automation, supervisory controller licensing, and new marketing strategies utilizing Mailchimp to enhance the user experience and improve JCI's market share. • Oversaw a global team spanning Milwaukee (USA), Pune, Mumbai, and Gurgaon. Conducted daily scrum meetings, planned deliverables and milestones with the Development Team, and reviewed and approved test cases to ensure a high-quality output with minimal defects as well as performed User Acceptance testing. • Created and designed Vision, Scope, and Requirements (VSR) and Business Requirement Document (BRD) with High-Level Business and User Requirements. Collaborated with Integrated Product Teams to develop an ecosystem of connected API product offerings. • Presented product development plans to Executive Leadership, including the Vice President and Director of Global Product Development. Worked with cross-functional domestic and overseas teams to develop UX, product literature, and training materials. Developed Power BI reports and presented them to senior executives. • Organized PI planning meetings with business stakeholders to discuss the product roadmap for the release. Recognized for exceptional multinational stakeholder management and project team management by senior leadership. Show less • Successfully managed end-to-end delivery of multi-million-dollar HVAC projects for JCI's Milwaukee (USA) branch, enabling clients to create green and energy-efficient campuses. • Led and supervised a project team consisting of JCI technicians and engineers for system designing and commissioning, as well as vendors such as electricians and installers, to ensure project delivery on time, within budget, and to the required quality standards. • Conducted vendor bidding and selected the most appropriate contractor for the projects, ensured effective procurement and managed internal and external resources, and approving third-party POs. • Organized and conducted regular customer training sessions with over 15 participants, including Project Managers, Facility managers, and Site Superintendents, to optimize operations by leveraging the latest installed technology and to enhance customer satisfaction. • Coached branch team members with the latest BMS tools through frequent seminars, helping them develop new skills and stay up-to-date with the latest industry trends. • Developed strong relationships with partners, account managers, pre-sales, and Services organization, and formulated operational plans to increase market share, effectively managing key accounts and enhancing customer relationships. • Received "Bravo" badges and recognitions for excellent client management, team leadership, and exceeding customer expectations. Introduced basic Agile methodologies for effective project delivery and actively participated in continuous improvement efforts to streamline project management processes. Show less • Spearheaded the presales team in successfully delivering fast-track project estimates and winning competitive bids, while effectively serving as a liaison between JCI's sales teams in the USA and Canada and the engineering team in India. • Collaborated with on-site Sales Managers and Account Owners to gain a comprehensive understanding of project details and prepared project quotations, ensuring on-time and high-quality project delivery, with less than 5% revision. • Provided valuable feedback to the product development team, driving enhancements and improvements to our product offerings. • Worked closely with the sales team, demonstrating product capabilities to help facilitate client decision-making and effectively move clients through the sales process across all JCI product offerings. • Received recognition for exceptional leadership and communication skills in coordinating team efforts and driving successful project outcomes and fostering positive relationships with clients. • Developed and implemented innovative strategies to streamline the presales process, resulting in improved efficiencies and cost savings. Show less • Spearheaded the design and presentation of a new interface to the Executive of Chicago Public Schools, resulting in JCI winning over a million-dollar contract to develop a new BMS interface for over 70 schools. Collaborated closely with the sales team to present proposals that impressed key stakeholders and influenced their decision-making. • Successfully convinced the Project Manager to delegate the project to the JCI India Engineering team, effectively delivering benefits and extending margins. Consequently, I became one of the “top Onsite business getters” of the year. Supervised and coordinated with the India team to ensure on-time delivery and seamless project execution, resulting in highly satisfied clients. • Commissioned critical HVAC equipment and mentored field techs to optimize their performance, while ensuring that all tasks are completed efficiently and effectively. • Developed and implemented highly detailed BMS wiring and installation documents that effectively communicated technical information to all stakeholders, ensuring that all parties involved were able to understand the requirements and specifications of the project. • Coached branch team members with the latest BMS tools through frequent seminars, helping them develop new skills and stay up to date with the latest industry trends. Show less

  • Product Owner | Business Analyst II

    Jun 2022 - Mar 2023

  • Project Manager

    Apr 2021 - May 2022

  • Presales Team Lead

    Apr 2020 - Mar 2021

  • System Engineer

    Aug 2018 - Mar 2020

  • Application Enginner

    Jul 2016 - Jul 2018
• 

  XLRI PGDM (GM)

  Apr 2023 - Mar 2024

  • Executive - Career Development Committee

    Apr 2023 - Mar 2024

  • Founder - ProdZion: XLRI's Product Management Club

    Apr 2023 - Mar 2024
• 

  Amadeus

  May 2024 - now

  Senior Product Manager