Nikhil Shah

Experience

• 

  LeeBoy Construction Equipment Private Limited

  May 2017 - Jun 2017

  Summer Intern

  Studied all the QEHS for Manufacturing Operations | Created a Satisfaction Survey Sheet for Internal Customer | Conducted Survey for Different Departments

• 

  JK Lakshmipat University, Jaipur

  May 2018 - Jan 2019

  Academic Representative of 1st Student Council Conducted Session for Trainings with Industrial Equipment's | Ensuring the Completion of Projects and Assignments Intern under Career and Outreach Services | Assisted department Team to get Connected with Employee of Different Companies for Tie up | Prepared a Data of Potential Company to Build Relationship

  • Student Representative

    Jan 2018 - Jan 2019

  • Teaching Assistant

    Jun 2018 - Nov 2018

  • Project Intern

    May 2018 - Jun 2018
• 

  JK Tyre & Industries Ltd.

  Jan 2019 - Jul 2023

  1. Working under the Technical Service department to provide service to the end customer which will help in the deep penetration in the market for business growth.2. Providing feedback to the technical department for any changes in the market which tend to change the product development of product enhancement by doing different studies, New Product Testing, Product Performance Analysis, and Premature Failures.3. Maintaining relations with all the OEMs, STUs, Defence and Institutional accounts for better visibility of the product in the market by providing technical training on tyre safety, Defects and their root cause, and CPKM Analysis.4. Analyzing the cause of the failure of the product by doing reverse engineering to decrease the loss to the company Show less 1. Working under the Technical Service department to provide service to the end customer which will help in the deep penetration in the market for business growth.2. Providing feedback to the technical department for any changes in the market which tend to change the product development of product enhancement by doing different studies, New Product Testing, Product Performance Analysis, and Premature Failures.3. Maintaining relations with all the OEMs, STUs, Defence and Institutional accounts for better visibility of the product in the market by providing technical training on tyre safety, Defects and their root cause, and CPKM Analysis.4. Analyzing the cause of the failure of the product by doing reverse engineering to decrease the loss to the company Show less

  • Technical Service Engineer

    Jun 2022 - Jul 2023

  • Technical Service Engineer

    Dec 2019 - May 2022

  • Technical Service Trainee

    Jun 2019 - Nov 2019

  • Internship Trainee

    Jan 2019 - May 2019
• 

  The Goodyear Tire & Rubber Company

  Aug 2023 - now

  Senior Officer - Customer Service

  1. Working under the Customer Service Department to provide resolution to complaints using technical skills required in the tire industry.2. Handling escalations of the entire Delhi NCR Region.3. Providing feedback to the customer service department for any changes in the market which tend to change the product development of product enhancement by doing Product Performance Analysis, and Premature Failures.4. Leading a team of 4 members working under the customer service department as a part of dotted reporting matrix5. Maintaining relations with all the stakeholders for better visibility of the product in the market by providing technical training on tyre safety, Defects and their root causes. Show less