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Peter Gaye McFarlane

Peter Gaye McFarlane

Systems Development Trainer, Collections Superviors, Collections Team Leader

Followers of Peter Gaye McFarlane338 followers
location of Peter Gaye McFarlaneJamaica

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  • Timeline

  • About me

    Freelancer

  • Education

    • Ready to Sign JSL

      2024 - 2024
      Certificate Jamaican Sign Language

    • American Airlines University

      2017 - 2017
      Certificate Customer Service Support/Call Center/Teleservice Operation

    • Tourism Product Development Company - Team Jamaica

      2015 - 2015
      Certificate Tourism Promotion Operations

    • Herbert Morrison Technical High School

      1997 - 2002
      High School Diploma General Studies

      Activities and Societies: Speech and Drama, Inter School Christian Fellowship, Peer Councillor, Student Councillor, Prefect, Choir. General Studies

    • The University of the West Indies

      2004 - 2005
      Certificate Supervisor & Management B

      A more detailed approach into how situations in the work place should be handled, on a professional scale. Understanding people are cultured differently and respecting that view while displaying strong leadership presence.

  • Experience

    • National Asset Recovery Services

      Jul 2003 - Jun 2008
      Systems Development Trainer, Collections Superviors, Collections Team Leader

      Train new hires. Develop tenured agents. Train systems knowledge tonew hires. Supervise a group of agents and gear them towards meeting set targets.

    • Global Gateway Solutions

      Jan 2009 - Jan 2010
      Training Manager

      All projects entering the company was accessed, proof read and trained by me. Dialogue with overseas clients to ensure the proper materials are obtained and cascaded for training.

    • Elephant Group

      Jun 2013 - Jul 2015

      Overseer for three different departments that handled home services. I had a team of an approximated eight leaders and sixty agents that rolled up to me. Had to give an account for daily numbers, targets missed, outliers identified, game plans and trends.

      • Senior Operations Manager of Telecommunications

        Jan 2015 - Jul 2015

      • Call Center Operations Manager

        Jan 2013 - Jul 2015

      • Director Of Operations for Sales

        Jun 2013 - Jan 2015

    • Guardsman Aviation Services

      Oct 2016 - now
      Aviation Security Agent

    • Unlimited Vacation Club

      Dec 2019 - now
      Sales Executive

    • RemoteReps (Formerly CC Capital Group)

      May 2022 - now
      Sales Development Representative

    • EYERIDE

      Oct 2023 - now
      Sales Development Representative

  • Licenses & Certifications

    • Supervisory & Managment

      University of the West Indies Contined Studies
      Mar 2005

    • Customer Assistant Representative Service

      American Airlines
      Mar 2017

  • Volunteer Experience

    • Front Desk Agent

      Issued by Ministry of Education Jamaica on Jul 2001
      Ministry of Education JamaicaAssociated with Peter Gaye McFarlane