Dennis Kaunda

Experience

• 

  M-KOPA Solar

  Jun 2015 - now

  1. Handle outages and provide support for hardware/gateway problems in distributed customer locations2. Troubleshoot software UI issues and complex issues related to combinations of software, hardware and firmware3. Trend, analyze, and report re-occurring and critical issues to the software and hardware team4. Track and manage incidents to closure. Regularly report to stakeholders on open tickets (incidents), rate of closure, etc.5. Document all incidents in the ticketing tracking system6. Investigate and resolve issues or escalate if necessary7. Device data and system analysis to figure out patterns during outages and customer pain points. Show less 1. Coordinated and monitored production processes to ensure timely and efficient delivery of products.2. Investigated and resolved production issues to minimize downtime.3. Worked with cross-functional teams to identify and implement process improvements.4. Review quality specifications and technical design documents to provide timely and meaningful feedback. 5. Creating detailed, comprehensive and well-structured test plans and test cases. 6. Perform thorough regression testing when bugs are resolved. 7. Develop and apply testing processes for new and existing products to meet the company’s needs. 8. Stay up-to-date with new testing tools and test strategies. Show less

  • IOT Device Support Engineer

    Nov 2019 - now

  • Quality Analyst

    Jun 2015 - Nov 2019