Cynthia Kasiima ACCA

Experience

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  Kampala Capital City Authority (KCCA)

  Jan 2017 - Jan 2017

  Treasury Intern

  The Kampala Capital City Authority (KCCA) is the governing body responsible for managing and overseeing the administration, infrastructure, and development of Uganda's capital city, Kampala.In my role, I executed accurate and comprehensive book balancing, ensuring the financial records were precise and up-to-date. By meticulously recording journal entries and maintaining a systematic ledger, I ensured that all financial transactions—from income and expenses to assets and liabilities—were carefully tracked and categorized. This attention to detail not only supported reliable financial decision-making but also contributed to transparent financial reporting, which was crucial for the organization’s overall financial health. My commitment to accuracy and organization played a key role in fostering financial integrity and supporting informed strategic decisions. Show less

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  Bank of Uganda

  Jan 2017 - Jan 2017

  Intern (Commercial Banking)

  The Bank of Uganda is the country’s central bank, responsible for formulating monetary policy, regulating financial institutions, and maintaining price stability to support economic growth.In this role, I effectively addressed and resolved disputes between commercial banks, particularly in cases where lending terms and conditions were not met in interbank transactions. I ensured full compliance with regulations and requirements for branch openings, and conducted thorough reviews of lending agreements to identify discrepancies and areas of non-compliance. My proactive approach in resolving interbank disputes not only maintained positive relationships between the banks but also contributed to the stability and integrity of the financial sector. This hands-on role allowed me to play a vital part in fostering cooperation and upholding regulatory standards across the industry. Show less

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  National Water & Sewerage Corporation (NWSC)

  Jan 2019 - Jan 2019

  Graduate Trainee

  The National Water and Sewerage Corporation (NWSC) is a public utility organization responsible for providing safe, reliable water and sewerage services across Uganda, promoting public health and sustainable development.I diligently monitored communication channels to ensure immediate acknowledgment and swift responses to client complaints, fostering a reputation for excellent customer service that led to a 10% increase in sales. By collaborating closely with internal departments, I coordinated timely resolutions, significantly reducing response times and improving both customer satisfaction and application usability. Additionally, I regularly analyzed client feedback and complaint data to identify recurring issues and proposed proactive measures to address root causes. My efforts played a pivotal role in maintaining the National Water and Sewerage Corporation's strong reputation for exceptional customer care and fostering positive client relationships. Show less

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  Uganda National Oil Company Limited (UNOC)

  Jul 2019 - Jun 2021

  Digital and Social Media Analyst

  The Uganda National Oil Company (UNOC) is a state-owned enterprise tasked with managing the country’s oil and gas resources, driving the development of Uganda’s petroleum industry, and ensuring that the benefits of oil production contribute to national economic growth.I successfully managed and orchestrated the company’s social media presence across key platforms, including Twitter, Facebook, and LinkedIn, driving engagement, brand awareness, and audience growth. By crafting and executing comprehensive social media strategies aligned with the company’s goals, I achieved a 30% increase in the follower base within six months. I produced and curated engaging content—posts, articles, and visuals—that resonated with target audiences, resulting in a 25% rise in likes, shares, and comments. Through data-driven tactics, I optimized posting schedules and content formats, leading to a 20% boost in post reach and impressions. Additionally, I fostered an active online community by promptly responding to customer inquiries and messages, enhancing customer satisfaction and loyalty. My management of the company’s social media channels significantly strengthened our digital presence, deepened customer engagement, and fostered meaningful connections with our target audience. Show less

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  Uganda Revenue Authority (URA)

  Jun 2022 - now

  Tax Compliance Officer( Domestic Taxes)

  The Uganda Revenue Authority (URA) is the government agency responsible for tax collection, administration, and enforcement, aimed at enhancing revenue generation and ensuring compliance with tax laws to support national development.I effectively managed a diverse and dynamic customer portfolio, leveraging a deep understanding of client needs and industry nuances to deliver exceptional service and build long-lasting relationships. This approach contributed to achieving revenue collection targets and expanding the register by 10% through personalized engagement and strategic account management. Collaborating cross-functionally, I resolved inquiries and tailored client solutions, resulting in a 15% improvement in client satisfaction scores. This included the seamless processing of tax clearance certificates, credit notes, and ledger reconciliations to ensure accurate financial positions. I also conducted compliance checks and comprehensive audits to guarantee adherence to tax laws, ensuring the assigned organizations remained compliant while identifying areas for process improvements. Additionally, I benchmarked external taxation trends to keep the organization ahead of evolving regulations. My adept management of the customer portfolio reflects my commitment to exceptional service, compliance, and strategic growth, making a tangible impact on overall business success. Show less