Sachin Aggarwal

Experience

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  Progressive Infotech Pvt. Ltd.

  Apr 2005 - Dec 2006

  System administrator

   SPOC for Accenture and ASAHI from my organization. Responsible for smooth working of project, Process development, controlling and implementation for the Compliance of BS-15000 Standards to all the remote locations, all the deliverables to the customer as per  SLM/SLA. Making of monthly SLA report, daily call analysis including pending, escalations, and document preparation as per BS-15000 Standards. Planning, design and successfully deployed Windows technology with DC and Exchange 2003 messaging environment across all the 12 sites with Firewall security and provided training to site engineers & end users. Monitoring and assisting the technical team for carrying out technical activities, implementing and controlling processes, migrations, closing accelerated calls, presiding weekly meeting Show less

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  HCLTech

  Jul 2007 - Feb 2010

  Associate Consultant - Systems

  Responsible for smooth working of project, deliverables to the customer as per SOW and SLA, analysis of customer reports, daily call analysis including pending, escalations, and document preparation as per customer requirement. Successfully transitioning & Knowledge transfer of project from on-shore to offshore operations at Novartis (pharmaceutical organization), Switzerland. Lead project having 10,000 systems including servers and workstations,  Providing global support to the customer for Patch management and security management for shared volumes. Process development, implementation and controlling. Oversaw quality assurance of tasks performed, handled end-user questions and researched and resolved issues. Contributed in handover of global service desk support operations to new vendor. Served as team technical support and Team Lead during testing, training and customer support. Show less

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  NIIT SmartServe

  Dec 2007 - Jul 2008

  Team Leader (team of 17 members)

  Responsible for deliverables as per SLA to internal and external customers,Handling escalations- technical, managerial, Projects- leadership, Implementations, Process implementation

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  IBM

  Feb 2010 - Aug 2013

  Project Manager - IT Infrastructure, Global Delivery

  Transformational Transition projects, Data center design, planning and setup. Planning, executing and controlling transition projects as required, working closely with internal and external stakeholders. Responsible for IT infrastructure (all technologies) Projects delivery to global clients (US & Europe). Responsible for transitioning of IT infrastructure (all technologies) Projects delivery at offshore. Handling different clients with 15+ end to end projects simultaneously and respective teams across the Geo. Delivering projects in virtual environment within agreed schedule, budget without compromising on scope and quality.Branding Manager – Project Management Excellence Center, India Identify and addressed key technical issues to be address that map to the customer needs objectives Organizing and running different programs to connect PM and build community stronger Publishing monthly newsletters, updating websites, road shows, driving initiative of PMEC brochureProjects handled: Handled Organization transitional movement projects with over 180+ FTEs Handled Data center installation and movement projects  Complete environment refresh of 1000+ servers including different platforms for IBM Tivoli agent. Complete environment refresh of 800+ servers including different platforms for IBM director. Handling migration of third party DMZ environment to customer environment Handled various server build, network migration and end user computing projects. Show less

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  PMI - North India Chapter

  Dec 2012 - Dec 2013

  Vice President - Volunteer Management

   Recruit volunteers for all positions that support the elected Board members  Provide PDU documentation to volunteer leadership team annually  Manage volunteer opportunities as approved by the board, manage recognition of volunteers  Develop and Manage Volunteer Communication  Lead – Registration for Project Management National Conference 2013 (Biggest PMI conference in India) Managing the end to end registration delegates via online/offline.

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  BT Group

  Sept 2013 - Apr 2022

  Manager - Global Delivery

   Responsible for working with clients and to define the scope, understand their work practices and the nature of their business and management of the customer  Managing Transition and Transformation projects including lift and shift to Offshore, cost efficiency and operational excellence. Build relation and Proactively engage with clients to address problems and identify opportunities for increasing client satisfaction Manage delivery teams to performance management goals - Ensure efficient operations, systems and procedures in place Responsible for Projects and Programs for High Volume MPLS, IP telephony, Security( Firewalls, VPN clients, Internet Gateways) across the globe. Provide support to ensure execution of IT processes used in preparation and management of IT solutions. Serve as an internal consultant in the maturation, simplification, and improvement of IT processes. Show less

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  HCLTech

  Mar 2022 - now

  Associate General Manager

  Leading the change delivery organisation (CDO) and managing 100+ Small to large and complex projects