Ivan Mihailov

Experience

• 

  S.E "Posta Moldovei"

  Jun 2017 - Aug 2017

  Mail Carrier and Sorting Clerk

  - sorting receipts, journals, magazines, cards, and pensions- delivering all the above in a given district

• 

  Miras-Moldova

  Jun 2018 - Sept 2018

  Learning Mentor

  - helping volunteers from the EU collect their documents- helping with interviewing/ recording- working as an interpreter and translator during the interviewing process- writing subtitles for videos- translating interviews from Gagauz/Russian into English

• 

  Times International

  Oct 2019 - Mar 2020

  Web Content Specialist

  - updating and controlling social media profiles (Facebook, Twitter, LinkedIn, etc.)- writing articles, blog posts, etc.- brainstorming new content ideas- keeping up with current trends

• 

  DoTERRA International LLC

  Mar 2020 - Dec 2023

  - solving shipping and logistics issues- resolving customs-related problems- reviewing and amending manifests- running large statistical and corrective reports- sending mass emails to customers regarding order statuses - handling inbound customer contacts via phone, chat, and email- troubleshooting and capturing feedback- handling financial questions and issues- handling escalated calls and cases- training new joiners on work processes and conflict resolution

  • Shipping Specialist

    Mar 2021 - Dec 2023

  • Senior Customer Service Representative

    Mar 2020 - Mar 2021
• 

  Skyeng

  Oct 2022 - Aug 2023

  - preparing course materials and activities- assessing a student's strengths and weaknesses- planning sessions to target specific skills and help them improve- assessing student progress (e.g., homework, writing, speaking)- providing feedback on student performance - providing introductory classes- presenting the school services based on the purpose of the potential client- working with the client’s objections during the introductory lesson- compiling reports on the work done- fulfilling the sales plan on a monthly basis

  • Online English Tutor

    Mar 2022 - Aug 2023

  • Inbound Sales Representative

    Oct 2022 - Jan 2023
• 

  Docler Holding Budapest

  Jan 2024 - Sept 2024

  Account Manager

  - building and maintaining strong relationships with partners- preparing regular reports and analyses on account performance and KPIs- providing feedback based on personally tailored analysis- addressing and resolving partner issues promptly

• 

  UNHCR, the UN Refugee Agency

  Sept 2024 - now

  Senior Logistics Assistant

  - coordinating emergency shipments from point of origin to destination, ensuring timely and cost-effective delivery- managing requisition details, requesting quotes from freight forwarders, and evaluating bidding processes- issuing purchase orders and tracking shipment progress to ensure smooth operations- preparing requisitions for Global Stockpile Management (GSM) and overseeing stock replenishment- maintaining accurate logistics records, verifying invoices, and collaborating with key stakeholders for efficient supply chain management Show less