Katonah Moore, CPSR

Experience

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  Dalton State College

  Jan 2010 - May 2011

  Student Worker

  ■ Assisted at the front counter providing students with information regarding the college ■ Answered phones and questions students presented regarding college procedures. ■ Logged paperwork/ recorded information into banner data base ■ Opened and distributed incoming mail■ Mailed letters and college documentation■ Assisted incoming students with any paperwork and FAFSA application■ Conducted Student tours■ Assisted with graduation ■ Directed calls to specific departments ■ Collaborated with enrollment and financial aid to complete specific duties ■ Filing ■ Performed any or other duties as needed Show less

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  Mcgarity Academy Daycare

  May 2011 - Aug 2011

  Infant Teacher

  ■ Greet and welcome parents and infants■ Caregiver to six infants to include changing diapers and feeding■ Instructed infants utilizing basic shapes, colors, words and motion■ Utilized educational videos to encourage learning

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  Destination Maternity Corporation

  Sept 2011 - Jul 2014

  Manager Store Rep

  ■ Greet and assist clients■ Responsible for adding new shipment on the sales floor■ Send and process consolidations and complete floor set for department■ Complete markdowns and price changes and also perform price sweep of department■ Order supplies for department when applicable

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  Sandtown Family Dentistry

  May 2014 - May 2018

  Dental Assistant

  ■ Provide chair side assistance to patients within the dental office■ Sterilization of instruments & set-up trays ■ Schedule appointments, confirm patient appointments and provide patient preparation ■ Amalgam/Composite procedures■ Accounts payable/receivable duties■ Assist with the following dental work: impressions, coronal polish, and dental sealants ■ Provide customer service to all clients/customers within the dental office ■ Manage all inventory ordering

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  Ms. Angee the Handbag Lady LLC

  May 2018 - May 2022

  Client Service Co-Owner

  ■ Partner with the owner, supporting and maintaining outstanding store conditions and standards (organize and station items within the showroom, clean space, etc)■ Monitor and assist with achieving sales goals and special offerings■ Assist with planning in-store events■ Assist Owner in Day to Day activities■ Provide Social Media Marketing support and spearhead Live shopping shows■ Create and Prepare invoicing, shipments, and provide data entry for all inventory■ Webstore design & Mobile app ( graphic art, design outline etc.) ■ Maintain close contact with clients in order to provide relevant, adequate and timely feedback on orders■ Conduct both phone, video and face to face interviews with clients ( personal shopper)■ Keep the webstore/ mobile app up to date with conclusive products.■ Locate new and upcoming inventory to stay up to date with fashion trends ■ Schedule meetings with distributors for products & establishing healthy business relationship Show less

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  UNICON International

  May 2022 - Jun 2024

  Associate Technical IT Recruiter ( Remote)

  REMOTE WORK■ Screen qualified IT professionals through referrals, recruiting database, Internet tools, networking, sub partnerships, and offshore recruitment■ Find talent through other creative means in support of our Client Service Teams■ Schedule and conduct telephone screens and personal candidate interviews■ Maintain candidate database and conduct scheduled follow-up calls■ Communicate with candidates via telephone, e-mail, and/or written documentation■ Meet established goals and report progress/results■ Prepare candidate resumes and other marketing materials as necessary■ Coordinate interviews and make offers to prospective employees■ Coordinate technical screens and perform reference checks■ Generate qualified candidates on a proactive basis■ Work closely with the team to ensure optimal process execution■ Manage a team of 10 off-shore and on-shore team from India and the United States■ Motivate team to achieve weekly, monthly and quarterly goals using 1-1-1 method approach■ Lead daily standups to forecast, report and discuss individual and corporate goals ■ Responsible for requisitions to be covered close to 90%■ Create and strategize methods on how to engage team members virtually and increase team morale■ Develop rapport across company with other sourcing managers and work across teams■ Analyze and suggest methods to decrease expenditure ■ Recruit for high quality IT & Non- IT related candidates■ Sustain and manage networking relationships local and nationwide Show less

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  Target

  Nov 2023 - Jun 2024

  Customer Service Specialist/ Cashier

  ■ Manage ongoing communication with clients, keeping them informed about products, services, and any relevant updates.■ Develop and maintain a strong understanding of the company’s products, services, and offerings to provide accurate and relevant information to clients.■ Advise clients on the use of products or services and suggest solutions that align with their goals or needs.■ Handle and resolve customer complaints, concerns, and technical issues, ensuring client satisfaction.■ Greet customers as they approach the checkout counter and provide friendly, courteous service.■ Answer questions regarding products, prices, or store policies, ensuring a positive and helpful interaction.■ Resolve customer issues or concerns promptly, escalating complex problems to a supervisor or manager when necessary.■ Maintain a positive, professional attitude to create a welcoming atmosphere for customers.■ Process customer purchases quickly and accurately using a cash register or point-of-sale (POS) system.■ Scan items and ensure the correct prices are charged to customers.■ Accept various forms of payment, including cash, credit cards, debit cards, gift cards, and mobile payments.■ Provide accurate change for cash transactions and process refunds or exchanges according to store policies.■ Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams.■ Problem-Solving: Strong analytical skills to troubleshoot issues and provide solutions effectively.■ Customer-Focused: Ability to understand and address client needs with empathy and professionalism. Show less