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Shane Rookey

Shane Rookey

Customer Service

Followers of Shane Rookey391 followers
location of Shane RookeyLeicester, Massachusetts, United States

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  • Timeline

  • About me

    Quality-Driven Full-Stack Software Engineer

  • Education

    • Worcester State University

      2014 - 2018
      Bachelor's degree Computer Science Senior

      Activities and Societies: Attained Dean's List for maintaining a 3.5 GPA. Minor in Mathematics. Took an independent study class called "Computational Mathematics" where I learned about LaTex, Octave, MatLab, Sage, and Bertini.

  • Experience

    • Marshall Street Disc Golf

      Feb 2013 - Jan 2018
      Customer Service

      Worked on a small team of 5-7 people. We all worked together to maintain the productivity of the shop. We managed our own schedules. We had the success of the business in mind. I worked to create advertisements, Facebook posts, scorecards, and other media to gain attention for the business. I would ship orders, use the cash register, manage inventory, answer customer's requests, and do anything else that needed to be done.

    • AlsoEnergy

      Aug 2018 - Jul 2023

      Helping onboard new support members and document processes to ensure the success of the team. Continually progress the efficiency and productivity of the team. Go-to for unusual/one-off problems. Troubleshooting expert.

      • Jr. Software Engineer

        Jun 2022 - Jul 2023

      • Software QA Engineer

        Mar 2021 - Jun 2022

      • Support Team Mentor

        Oct 2019 - Feb 2021

      • Tier III Support Specialist

        May 2019 - Oct 2019

      • Tier II Support Engineer

        Nov 2018 - May 2019

      • Tier I Technical Support

        Aug 2018 - Nov 2018

  • Licenses & Certifications