Richard Par

Experience

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  Ford Motor Company

  Jan 2006 - Apr 2008

  MIS Staff

  * Provide Technical Support for office personnel/s on site and off site Nationwide * Maintenance and Administration of all computers and Windows Servers (I-mail, Web IIS and file servers) for nationwide branches.* Administration of Local Area Network / Wide Area Network / Dealer Management System * Deploy / Manages the Wide area network of different dealership across the country using ASTARO gateway device through VPN tunneling / user access control list. * Active Directory (all aspects) configuration and implementation Show less

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  Ramaco Trading & Contracting Company

  May 2008 - May 2010

  MIS Officer

  * Administration and Setup of Windows 2003 (active directory) / Linux (firewall / Proxy) servers and IT operations such as NAS backup and maintenance* Over all in charge in PC hardware, MS Windows network, office software packages, network security issues and email system* Maintain / Setup data networking, Internet connectivity, firewalls and VPN.* Maintain hardware and software inventory records for audit and asset management purposes* Maintain and update technical support document, IT report and policy* Design brochure / Flyers using Adobe Photoshop* Setup / Maintenance company website using Windows IIS server 2008 Show less

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  NCS Group

  Sept 2010 - Nov 2015

  Technical Support Specialist

  * Provide onsite support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software & application) and related IT peripherals, Ensure SLA are observe all the time* Manage & maintain daily operation of IT services including installation and configuration and set up of all new computer equipment.* Provide overall desk-side support on SOEasy platform across every public library in Singapore.* Provide field operations support to all library across singapore employees in accordance with the terms of the customer contract and Service Level Agreements (SLAs).* Provide ad-hoc assistance to network / server team for onsite troubleshooting and resolution.* Manage and maintain IT assets onsite. Show less

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  Applied Satellite Technology Ltd

  Dec 2015 - now

  Technical Support Lead

  • Install and commissioned VSAT network using Sailor / Intellian / Seatel Antenna onboard vessel.• Provide end to end overall IT system & network support for VSAT / FBB customers through email / telephone support and onboard vessel in case to case basis. • Design and implement systems & network infrastructure for specific vessel requirements and integrate to VSAT and / or Fleetbroadband solutions• Install, configure and manage Fortigate Firewall , Cisco switches / routers , IP telephony and wireless access points to vessel. • Assist in managing office network and peripherals. • Handles pre & post sales support in terms of systems and network infrastructure. • Provides 24/7 telephone / email support on AST Singapore customers. Show less