Jithin Puli

Experience

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  Magna Infotech - A Quess Company

  Mar 2009 - Mar 2010

  System Administrator

  ITIL Service Helpdesk Analyst (Technical Helpdesk) & Coordinating with the vendors for any types of IT-related issues.Installing and troubleshooting Windows XP, Server 2003, Network resources and Applications for Desktops, Laptops based on the ticketing system, and meeting the SLAs.Inventorying IT assets & updating the necessary changes in documentation once every 1 month and keep the asset database ready.

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  Wells Fargo

  Jul 2010 - Nov 2014

  Sr.Information Security analyst

  Provisioning authentication and Troubleshooting 400+ internal applications across 5 major domains and Point of contact for Major incidents and DR Migrations Activities for Asiapac location and Hong Kong Transition.Working with business and customer stakeholders in understanding product objectives, requirements, areas of improvement, and accountability for on-time product delivery.Conducting team meetings and discussing team metrics on a day to day task performed by each analyst and ensuring SLA's are met as per the agreement.Being an experienced employee, I hold the ownership of maintaining leave tracker, Shift Roster, team review documents, and several other process-related tasks on the Team room. Show less

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  Tech Mahindra

  Feb 2015 - Jun 2018

  Project Lead

  Tactical execution of ITSM practices on a daily basis and manage escalations with all levels (e.g. 1st, 2nd, and 3rd Line Support as applicable).Attending to the Major escalations and Coordinating with the next level ofmanagement to provide visibility on the escalations across the line of businesses in the scope of support.Rolls up the metrics-related information for their area of responsibility,providing management information on IT service quality and customersatisfaction to various reporting audiences.Participated in and Led the Daily/ Weekly/ Monthly review communications with Teams and discuss the issue related to a software application, automation, business plan, PowerPoint decks before presenting to Stakeholders.Ensures support staff has adequate skill levels and ensures appropriate strategic resource allocation. Show less

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  Mindtree

  Jun 2018 - May 2021

  Project Lead

  Defined & Lead Project scope, Risk, Managed budgets, Quality, and Resources throughout the project life cycle to the Stakeholders.Managed Project scope to ensure delivery was compliant with Scope commitment.Worked closely with Product/ Project owners on improvements/ Potential issues and re-engineered existing projects work to incorporate the best practices for decreased maintenance efforts, increased Supportability.Managed process transitions/ implementations across multiple functions and geographies, also conducted research, analysis to integrate innovations concepts to incorporate into the entrepreneurial Project/ Business plan.Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.Developed a software application, Automation, Business plan, PowerPoint decks, and presented to Stakeholders.Document processes and common practices/ new applications training via process update tool and ensure team members read and understood the process if there is any change. Show less

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  Optum

  May 2021 - now

  Technical Project Consultant