Jindrich Behavy

Experience

• 

  Česká pojišťovna

  Jan 2000 - May 2000

  Back Office Employee
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  Eurotel

  Nov 2004 - Aug 2006

  • Konzultant callcentra - postpaid

    Nov 2005 - Aug 2006

  • Konzultant callcentra - prepaid

    Nov 2004 - Oct 2005
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  O2 Czech Republic (a Telefónica Company)

  Sept 2006 - Oct 2017

  Responsible for the creation and implementation of new processes and review and optimize existing ones.Monitoring and evaluation process efficiency and optimization of particular departments.Cooperation with marketing department on developing new products and promotions.Cooperation with IT, networks, architecture in the creation and implementation of to internal systems (creation of specifications, cooperation with suppliers of IT, testing).Creation of documentation, preparation of training and user training.Preparation of presentations, management meetings, negotiations with other departments.Troubleshooting and support users.Optimization of particular. Show less

  • Senior process specialist - E2E process

    May 2008 - Oct 2017

  • Specialista podpory prodeje

    Jan 2008 - Apr 2008

  • Specialista péče o korporátní zákazníky

    Sept 2006 - Dec 2007
• 

  O2 Czech Republic

  Oct 2017 - now

  Manager Product Development - M2M