Roxanne White

Experience

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  Medtronic Minimed (Diabetes)

  May 2008 - Aug 2010

  Summer Intern, Infusion Systems Engineering

  Performed necessary tests on pump components using lab equipment such as Instron, Smartscope, humidity and heat chambers, and UV curing. Designed test fixtures for data needed regarding the next generation patch pump and designed test sequences for a particular pump component issue, performed those tests, and presented results.Contributed in troubleshooting as well as brainstorming meetings. Involved in design review meetings and presented designs for review.

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  The Lubrizol Corporation

  May 2011 - Feb 2012

  Strategic Intelligence Associate

  Transformed raw data for a range of critical uncertainties into business intelligence forecasts and scenarios and communicated business intelligence to Lubrizol Managers.

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  STERIS

  Feb 2012 - Jan 2023

  Represent the service organization on new product development projects –improve serviceability, analyze and provide service data to project teams, generate service documentation for new products.Provide training to technical support, service trainers, and field technicians.Resolve escalated customer issues and act as a liaison to manufacturing plant – phone support and field visits.Implement field corrections– affected units report support, service documentation and communication, service request setup, and follow up after field correction launch.Complete projects to accomplish reduce customer downtime, conceded costs, warranty costs, etc. and follow up on project metrics to confirm targets were met. Show less

  • Senior Manager

    Mar 2022 - Jan 2023

  • Service Engineering Manager, Surgical

    Aug 2017 - Mar 2022

  • Senior Field Service Engineer

    Jul 2016 - Aug 2017

  • Field Service Engineer

    Feb 2012 - Jul 2016