Miranda Fitzpatrick

Experience

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  Iota Phi Lambda Sorority, Inc.

  Jan 2002 - Jan 2004

  President
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  Iron Mountain

  Jan 2007 - Jan 2013

  Area Customer Service Representative

  Entry level account management, place orders, basic billing quotes, service updates and requests. Customer service, issue resolution.

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  IBM

  Aug 2013 - Aug 2018

  AT&T GOSS Agents/ Client Support Specialist

  Hands-on leader with experience in management and critical decision making. Energetic professional and awesome team player with excellent written and verbal skills. Excels at meeting cycle time while exceeding quality targets. Diligent and detailed professional adept at maintaining business controls and providing process improvements that increase efficiencies. Experienced in multi-tasking, following up and resolving issues and being positive in difficult situations.

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  Walgreens

  Nov 2014 - Apr 2023

  Pharmacy Technician

  Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training,coaching, and performance management of pharmacy technicians. Makes decisions regarding performancemanagement including discipline and termination.Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription dataentry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law).Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizespharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean,neat, orderly, and stocked with adequate supplies.Drives new technology/ process roll out, champions change and engages team around action planning. Assuresproper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager,responsible for recordkeeping and ensuring security safeguards are in-place.Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacytechnicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.Maintains PTCB certification through the designated PTCB training program and/or state requiredcertification/registration. Show less

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  TZMO Group

  Apr 2019 - Sept 2021

  Sales Support Specialist

  Support the development of our network of clients from various distributors channels by working closely with the sales team from the field and the COO. Perform various administrative and marketing tasks from customer service, inventory control, samples and orders both internally and externally.

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  The TJX Companies, Inc.

  Sept 2021 - Nov 2022

  Human Resources Assistant

  > Functioned as the primary point of contact and subject matter expert for both exempt and non-exempt for FMLA and Personal Leaves of Absence> Conducted large-scale interview sessions, administer pre-employment drug screenings, extend offers of employment, and facilitate new hire orientations> E-Verified new associates using appropriate and acceptable I-9 verification documents> Navigated Talent Management System to onboard over one hundred new associates> Created, audited, and maintained personnel files and records> Updated and maintained the HRIS system to include personnel files, profiles, new hire paperwork, union membership, and personnel change statuses> Provided administrative support by entering, formatting, and printing proprietary information> Provided payroll support by tracking time and attendance records, updating employee salary details, and troubleshooting payroll discrepancies for 1,000+ associates> Processed employee terminations and prepare separation notices> Processed unemployment claims Show less

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  US Radiology Specialists

  Jan 2023 - now

  Human Resources Coordinator

  Under the leadership of the VP of HR, be a vital source of human resources information, answering any internal and external HR related inquiries or requests.Help with new-hire procedures, including organizing employee orientation, creating new employee files, administering employee handbooks, and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons.Organize, maintain, and update employee HRIS information as needed.Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.Conducts audits of payroll, benefits or other HR programs and recommends corrective action.Assists with processing of terminations.Makes photocopies; mails, scans and emails documents; and performs other clerical functions.Help ensure payroll processes are correct, including advising managers on timecard procedures.Produce and submit reports on general HR activity.Foster positive employee relations and work to solve any employee issues that surface.Make sure all employee records are filed correctly and kept confidential.Abide by company-enforced HR processes and current employment laws and regulations.Support any other special projects and ad-hoc reporting. Show less