M. Denise Alba, MSW, CBIS

Experience

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  David Grant Medical Center

  Apr 1999 - Jun 2004

  Served as Medical Facility Liaison between patient, physicians, referral agencies and headquarters for 800 annual cases. Ensured cases were accomplished to standards. Supervised four personnel. Managed Patient Squadron, oversaw patients with functioning mild to moderate mental health issues. Ensured continued employment, monitored compliance with medical visas, assessed patients daily and oversaw personal and personnel needs were met and identified to appropriate provider or service. Counseled personnel concerning rights to appeal, and benefits and vocational rehabilitative training. Coordinated housing, employment, personnel actions and travel for patients. Analyzed complex situations and solved problems for cases undergoing extenuation circumstances. Completed employee performance appraisals. Show less

  • Superintendent Patient Administration Division

    Mar 2003 - Jun 2004

  • Manager- Medical Disability Evaluation Board Department

    Apr 1999 - Mar 2003
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  Children's Developmental Services Agency

  Oct 2006 - Jul 2008

  Contracted Spanish Interpreter

  Interpreter for professional staff from physicians to case managers, evaluating children with developmental disabilities or delays for special services identification. Conducted home visits with assigned teams, set up client appointments, scheduled referral services, and followed up as deemed by social workers or case managers.

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  Mills Park Elementary School, Cary NC

  Jul 2008 - Aug 2009

  Spanish Interpreter/ Teachers Assistant

  Spanish Interpreter for entire school faculty and staff. Assisted in settings such as Individualized Education Plan meetings, parent-teacher conferences and enrollment processing of Hispanic families.

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  Mills Park Elementary School

  Jan 2010 - May 2010

  Social Work Intern

  Conducted home visits for students identified as needing special services, escorted and served as Spanish interpreter for medical visits to the health department, assisted psychologist and counselor with phone calls, assisted teachers during parent teacher conferences, observed truancy court cases, attended school truancy meetings, assisted preschool teacher with children with disabilities.

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  UNC Hospital Chapel Hill NC

  Dec 2010 - May 2011

  Social Worker intern

  Assessed patients for psychological, sociological referrals. Identified patients for specialized health, wellness, and disease control education and support groups. Provided patient and family education. Facilitated encounters from arrival to departure increasing customer satisfaction. Provided education at health fairs. Conducted medical/social work screenings.

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  Durham Veteran Administration Medical Center

  Jul 2011 - May 2012

  Social Work Healthcare Case Manager/ Discharge Planner

  Assess for psycho/social intervention, community referrals, identify for special health, wellness, support groups. Patient education. Plan/coordinate care, monitor, evaluate and advocate for specific patient needs. Collaborate with professional staff in team-oriented approach. Conduct case reviews, program evaluation and focus group, Department in-service presentation experience. Conduct Social Work Case Management Inpatient Assessment. Coordinate Long-term care and short term rehabilitation or in-home care. Show less

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  Rex Rehab & Nursing Care Center

  Jul 2012 - Sept 2013

  Admissions Coordinator

  Coordinates admission and transition process. Maintains case mix within budgetary guidelines. Coordinates authorization with managed care/insurance companies. Assesses referrals based on admission criteria. Coordinates with referring case managers and clinical services and problem solves identified areas. Counsels patients and families regarding financial, social and placement concerns. Markets services to community and referral sources. Facilitates quality of life through management of environmental factors. Collaborates to improve quality of care and services. Show less

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  Neuro Community Care

  May 2014 - now

  Case Manager / Wounded Warrior Project Facilitator

  The Case Manager is an essential part of the Neuro Community Care (NCC) team and is a community-based position working directly with individuals who have experienced a traumatic brain injury (TBI). The Case Manager position identifies, locates, and provides community supports and resources for clients in order to reconnect them with their communities and increase their independence.-An independent thinker and observant in nature.-Possess effective training, assessment, evaluation and problem solving skills.-Addresses conflicts/concerns in a respectful and tactful manner.-Experienced in disability management and knowledge of community resources.-Serves as a client advocate and works diligently to assist clients reach their goals.-Possess strong written and verbal communications skills.-Possess strong interpersonal skills and ability to collaborate with team members. Show less